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Customer Success Professional

hace 2 meses


Xico, México Mission Inbox Inc A tiempo completo
Customer Success Executive

At Mission Inbox Inc, we're seeking a highly skilled Customer Success Executive to drive our customer service operations forward. As a key member of our team, you'll be responsible for delivering exceptional support to our clients, ensuring their needs are met with precision and care.

Key Responsibilities:

  • Quoting and Order Entry: Generate accurate and timely quotes for customers, leveraging sourcing pricing from various vendors to ensure competitive and precise proposals.
  • Inside Sales and Customer Inquiries: Assist with inside sales efforts by identifying opportunities for upselling and cross-selling, while providing exceptional service to both new and existing clients.
  • Technical Drawings and Part Number Building: Read and interpret technical drawings to accurately build part numbers and ensure product specifications meet customer requirements.
  • Project Management and Vendor Sourcing: Oversee and coordinate various customer projects, ensuring timely delivery and adherence to quality standards, while sourcing and evaluating pricing from different vendors.

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Dynamic and collaborative work environment
  • Exposure to leadership roles and responsibilities in Sales Operations and Marketing

Requirements:

  • Proven experience in a customer service or inside sales role, preferably within the corrugate box manufacturing industry
  • Excellent English communication and interpersonal skills, with a focus on delivering outstanding customer service
  • Demonstrated project management capabilities, with an ability to manage multiple tasks and priorities efficiently
  • Proficiency in sourcing pricing from various vendors and handling detailed quoting processes
  • Sharp analytical skills and a problem-solving mindset, with a keen eye for detail
  • A proactive, self-motivated attitude with a commitment to continuous improvement and learning

Why Mission Inbox Inc?

We're a dynamic and innovative company that values our employees' growth and development. If you're looking for a challenging and rewarding opportunity to grow your career, we'd love to hear from you.