Customer Success Executive Mexico
hace 4 semanas
\t- Monitor drivers' performance.
\t- Conduct daily check-ins on drivers' pulse.
\t- Support drivers.
\t- Solve drivers' issues while drivers are in transit.
\t- Receive inbound calls from drivers.
\t- Make outbound calls to drivers.
\t- Conduct driver surveys.
\t- Compile data from driver surveys.
\t- Account for all Moove vehicles.
\t- Ensure that drivers obey rules and regulations as laid down by the company.
\t- Ensure that drivers receive the right information from the company.", "Requirements": "
\t- Degree in any discipline.
\t- 1-year experience in customer care/support roles.
\t- Experience in the transportation industry is an added advantage.
\t- Excellent verbal and written communication skills in Spanish and English.
\t- Proficient in the use of Microsoft Suites (Excel).
\t- Ability to manage people.", "Key Metrics": "
\t- Daily retention targets as % of return walk-ins.
\t- Weekly churn targets.
\t- Daily ticket resolutions for DPs basis physical and remote interactions.
\t- Daily driver performance basis supply hour and trip targets of the city.
\t- Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings.
\t- Overall DP portfolio monitoring basis allocated count of DPs.", "About the Team": "Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.", "EEO Statement": "Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.", "Moove's Vision": "Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratize vehicle ownership and empower mobility entrepreneurs worldwide.", "Why Moove": "At Moove, we believe in the power of mobility to transform lives and communities. We're committed to creating a more sustainable and equitable future for all.", "What We Offer": "
\t- Competitive salary and benefits package.
\t- Opportunities for career growth and professional development.
\t- Collaborative and dynamic work environment.
\t- Recognition and rewards for outstanding performance.", "How to Apply": "If you're passionate about mobility and customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]."}
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