Customer Success Manager

hace 2 días

Ciudad de México, Ciudad de México PayPal A tiempo completo

Job Summary:

We are seeking a highly skilled Customer Success Manager to join our PayPal Enterprise Merchant Services organization. As a key member of our team, you will be responsible for maintaining and strengthening strategic relationships with key leaders and decision makers in merchant organizations.

Key Responsibilities:

  • Develop and maintain relationships with merchants to drive organic revenue growth through effective communication and strategic partnership development.
  • Partner with merchants to develop strategies, build trust, and demonstrate the value of PayPal and our products.
  • Proactively deliver value to merchants through ongoing use and optimization of existing products, identifying opportunities for inorganic growth, and managing portfolio growth to prevent churn and decline.
  • Uncover and address servicing roadblocks, manage merchant health, and coordinate support teams to complete servicing activities.
  • Conduct and manage co-marketing campaigns to meet periodic and seasonal needs, ensuring quality of integration and parity, and initiating/manage transitions to latest integrations.
  • Identify and lead projects for the organization, manage escalation on behalf of merchant account portfolio, and represent the voice of the customer to internal organizations.
  • Serve as a product consultant and subject matter expert on PayPal processes, procedures, and policies during the term of the relationship.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. We offer a flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits, please visit PayPal Benefits.

Commitment to Diversity and Inclusion:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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