Cloud Technical Support Specialist
hace 4 semanas
The role involves providing expert support to customers and internal Oracle employees on complex Oracle product use cases.
Key Responsibilities:
• Consulting with customers on the optimal use of Oracle products and services.
• Contributing to the development of knowledge base articles and supporting content.
• Analyzing workloads and implementing changes to improve productivity and efficiency.
• Collaborating with the team to share knowledge, best practices, and tools.
Qualifications:
• Technical degree in Computer Science, Management Information Systems, or related field.
• Soft skills: Excellent written and verbal communication skills in English, problem-solving, analytical thinking, and flexibility to work in different shifts.
Technical Skills:
• In-depth understanding of Oracle product features and database architecture.
• Knowledge of Linux, Unix, and Windows administration concepts.
• Familiarity with Cloud Architecture and virtualization concepts.
• Networking skills.
Location:
Mexico: OTA-RM-MX
Career Level - IC3
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