Cloud Technical Support Specialist

hace 4 semanas


Zapopan, Jalisco, México Oracle A tiempo completo

The role involves providing expert support to customers and internal Oracle employees on complex Oracle product use cases.

Key Responsibilities:

• Consulting with customers on the optimal use of Oracle products and services.

• Contributing to the development of knowledge base articles and supporting content.

• Analyzing workloads and implementing changes to improve productivity and efficiency.

• Collaborating with the team to share knowledge, best practices, and tools.

Qualifications:

• Technical degree in Computer Science, Management Information Systems, or related field.

• Soft skills: Excellent written and verbal communication skills in English, problem-solving, analytical thinking, and flexibility to work in different shifts.

Technical Skills:

• In-depth understanding of Oracle product features and database architecture.

• Knowledge of Linux, Unix, and Windows administration concepts.

• Familiarity with Cloud Architecture and virtualization concepts.

• Networking skills.

Location:

Mexico: OTA-RM-MX

Career Level - IC3



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