Customer Experience Assurance Lead

We are seeking a seasoned Customer Experience Program Lead to join our team at Qualtrics, where you will play a pivotal role in leading the design and delivery of impactful customer experience programs. This is an excellent opportunity to work with some of the largest organizations globally and contribute to driving Qualtrics' reputation as a trusted advisor...

At AvantStay, we're redefining the standard for group travel experiences.We're a venture-funded hospitality brand that's rapidly expanding in the STR industry, with a presence on over 40 OTAs and 16,000+ listings.The role of a Strategic Customer Experience Lead is pivotal in enhancing customer satisfaction and loyalty. This position will work closely with...

We are seeking a detail-oriented and analytical professional to support our global Customer Experience (CX) teams as a Quality Assurance Specialist. This role involves ensuring that all established processes and procedures are being followed to deliver exceptional customer experiences.Key Responsibilities:Evaluate customer, product, and agent-specific...

Opentable, a leading provider of online restaurant reservations and table management solutions, is seeking a skilled Customer Experience Assurance Specialist to join its team in Mexico City.The ideal candidate will be responsible for ensuring that customers receive high-quality service and have a positive experience throughout their interactions with...

Company OverviewTesla is a pioneering company that's accelerating the world's transition to sustainable energy. Our mission is to make electric vehicles accessible to everyone, and we're looking for talented individuals to join our team.Salary: $120,000 - $150,000 per yearJob DescriptionWe're seeking a seasoned retail veteran to lead our store teams in...

Role SummaryThe Senior Team Leader is a key position within Percepta, responsible for leading a team of agents and lead agents in the Customer Relationship Center (CRC). As a Senior Team Leader, you will direct, supervise, evaluate, and coach your direct reports to ensure exceptional customer experiences, delivering high levels of customer satisfaction, case...

Main Responsibilities:Provide coaching, mentoring, and training to team members to ensure they meet or exceed performance goals, customer satisfaction metrics, and quality assurance assessments.Reallocate and assign Salesforce cases to agents as needed.Monitor the team's performance, holding accountability for SLAs, AHT, and KPIs.Listen to agent calls in...

**Job Summary**Citi is seeking a Quality Assurance Lead to join our team. As a Quality Assurance Lead, you will be responsible for ensuring the quality of our software applications and providing guidance to junior team members.**About the Role**This is a full-time position that requires a strong understanding of testing methodologies and principles. You will...

About the RoleWe are seeking an experienced Senior Customer Experience Specialist to join our team in Ciudad de México. In this role, you will be responsible for delivering exceptional customer service and support to our customers.Key Responsibilities:Support sales representatives and channel partners in processing orders and returns.Provide metrics and...

Customer Experience Leadership RoleAt Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we seek an experienced Senior Customer Experience Manager to lead our Customer Experience efforts in Mexico.The ideal candidate will have a strong background in customer experience, program management, and data-driven strategies. Key responsibilities include:Acting...

Estimate salary range: $60,000 - $80,000 per year.Citi is seeking an Experienced Client Services Professional to join our team. As a key member of our Customer Experience department, you will play a vital role in ensuring that our clients receive exceptional service and support.The ideal candidate will have 0-2 years of experience working in customer...

Company Overview: At Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we strive to innovate and push the boundaries of quality assurance engineering. We are seeking a talented Quality Assurance Innovator for Emerging Technologies to join our team.Job DescriptionWe are looking for an experienced Quality Assurance Engineer to lead our testing...

Overview: Nsc Global seeks a seasoned professional for the position of Customer Experience Director. This role is located in the US and requires a unique blend of technical expertise and leadership skills.Salary: The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience.Job Description:This role involves overseeing...

Job Summary: We are seeking a skilled Quality Assurance Engineer Lead to oversee the quality function of engineering and technical nature. This role is responsible for ensuring product quality and reliability at minimum costs.

We are looking for a highly skilled Customer Experience Director to lead our team and ensure the smooth operation of our center. Located in Mexico City, this role offers a great opportunity to work with a dynamic team and contribute to the success of our company.As a key member of our management team, you will be responsible for motivating your team to...

We are seeking an experienced Executive Director to lead our team of Customer Success Managers in delivering a premium Signature experience to our customers.Job OverviewThe Executive Director will be responsible for leading all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics....

At Lyft, we're committed to delivering exceptional customer experiences. To achieve this goal, we're seeking a skilled Senior Operations Manager - Customer Experience to lead our Support Escalations team.This is a challenging role that requires strong leadership skills, operational expertise, and a passion for delivering results. As a Senior Operations...

About the RoleCiti is seeking a highly skilled Customer Experience Strategist to lead key consumer insights projects, driving research and validation initiatives that impact our products, services, and brand. This role requires a deep understanding of customer behavior and a proven ability to articulate complex insights into actionable strategies.Key...

About SaganSagan is a rapidly growing premium short-term rental property management company headquartered in the United States. We prioritize exceptional customer service and strive to create unforgettable guest experiences.Role OverviewWe are seeking a dedicated Guest Experience Team Lead to oversee our team of skilled Communication Agents. As the lead, you...

About the Role:As a Senior Customer Experience Manager at Avantor, you will lead a team of Customer Service Associates to drive productivity and quality standards. You will be responsible for developing and implementing sales enabling strategies, utilizing collaboration across the business and process improvement initiatives. Your primary focus will be on...