Customer Support Specialist

hace 2 semanas

Juárez, Chihuahua, México Electrical Components International A tiempo completo

The objective of this role is to provide exceptional customer support to a defined list of customer accounts. The position entails three main focus areas:

Maintenance and understanding of customer demands
- Managing customer shipments
- Managing communication around areas that impact demand and/or shipments

Key Responsibilities:

Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped, including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
- Developing inventory, production, and delivery plans for the customer
- Serving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectations
- Assisting in new part introduction projects, ensuring that all necessary demand, production, and inventory plans are in place to ensure a successful launch
- Anticipating customers' needs in order to ensure maximum customer satisfaction
- Ensuring ownership and business continuity for account coverage

Requirements:

Bachelor's degree is preferred
- Excellent written and spoken communication skills in Spanish
- Detail oriented with the ability to multi-task and set priorities
- Strong desire and ability to serve customers and solve problems
- Must be able to work well independently and escalate appropriately
- Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis
- Strong knowledge of customer-facing ECI processes

Education: Bachelor's (required)

Experience: Customer Service: 3 years (required)
- Supply chain: 3 years (required)

Language: English (required)

Work Location: In person

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