Customer Support Liaison

hace 1 mes


Xico, México Nielsen A tiempo completo
Job Overview

We are seeking a skilled Customer Support Liaison to join our team at Nielsen. As a key member of our support team, you will be responsible for providing world-class assistance to customers, ensuring their needs are met and issues are resolved promptly.

About the Role:

  • Provide exceptional customer service through various channels, including phone, email, and chat.
  • Troubleshoot complex technical issues and collaborate with internal stakeholders to resolve customer complaints.
  • Develop and maintain in-depth knowledge of our products and services to provide accurate information to customers.
  • Stay up-to-date with industry trends and technological advancements to enhance customer support processes.

Requirements:

  • Bilingual: Fluent in both English and Spanish.
  • High school diploma or equivalent; some college education is a plus.
  • Proven experience in a customer service or support role.
  • Strong analytical and problem-solving skills.
  • Ability to handle a high volume of customer interactions in a fast-paced environment.

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per year, depending on location and experience.
  • Opportunities for professional growth and development within a dynamic and supportive team.
  • A collaborative work environment that values innovation and continuous improvement.

Location:

This position is based in Mexico City, Mexico, and requires an initial on-site training schedule with potential for hybrid or fully remote work arrangements.


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