Junior Application Support Engineer

hace 2 meses


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About Thomson Reuters

Thomson Reuters is a global technology and information company that provides innovative solutions to professionals in the legal, tax, accounting, and compliance industries.

About the Role

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our Application Support team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, resolving technical issues, and collaborating with cross-functional teams to ensure seamless delivery of our products and services.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to customers, responding to inquiries, and resolving technical issues in a professional and courteous manner.
  • Incident Management: Investigate and resolve technical incidents, conducting root cause analysis, and implementing preventive measures to avoid future occurrences.
  • Knowledge Sharing: Create and maintain comprehensive documentation, sharing knowledge, and promoting best practices within the team and across the organization.
  • Collaboration: Work collaboratively with cross-functional teams, including software development, quality assurance, and customer success, to ensure seamless delivery of our products and services.
  • Continuous Improvement: Identify opportunities for improvement, implementing changes, and fostering a culture of continuous learning and innovation.

About You

We are looking for a highly motivated and detail-oriented individual with a strong passion for technology and a desire to continuously learn and adapt to new tools, languages, methodologies, and best practices. The ideal candidate will have:

  • Strong problem-solving and analytical skills to effectively troubleshoot and resolve technical issues.
  • Excellent communication and interpersonal skills to work collaboratively with cross-functional teams and communicate effectively with various stakeholders.
  • Ability to work in a fast-paced environment and handle multiple responsibilities simultaneously.
  • Strong attention to detail and a commitment to driving quality throughout the product engineering landscape.
  • Passion for technology and a desire to continuously learn and adapt to new tools, languages, methodologies, and best practices.

What's in it for You?

As a Technical Support Specialist at Thomson Reuters, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization. We offer a comprehensive benefits package, including flexible work arrangements, professional development opportunities, and a collaborative work environment.



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