Sales and Experience Leader

hace 4 semanas

Xico, México Cartier A tiempo completo
Key Responsibilities

Commercial Performance

  • Drive sales and care service teams to consistently achieve or exceed sales targets
  • Maximize business opportunities by creating synergies and efficiency throughout the entire boutique
  • Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Interact and support client advisors by being on the sales floor accompanying them through the sales closures (coaching on the spot)
  • Work with the boutique Director and the sales advisors to implement CRM strategies to improve new client acquisition and loyal client retention
  • Engage in the recruitment of clients for events
  • Develop and establish a long-lasting and sincere relationship with clients

Leadership - Inspire and Transmit

  • Motivate and support the Boutique staff offering guidance and assistance as needed
  • Communicate and launch strategic actions related to the brand
  • Support the Boutique director in Building a high-performing team by coaching, providing consistent feedback, and defining appropriate IDP's and learning opportunities
  • Provides the boutique Director qualitative feedback regarding the team performance as for the level of client service and sales, so that he/she can carry out the monthly OTO
  • Responsible for creating a positive and united work environment amongst all staff

Client Development & Client Experience

  • Ensure exceptional client experience (customer centricity) and develop client relationships in the long-term
  • Train and monitor the staff for the Sales Ceremony, ensuring they meet the Maison's standards
  • Ensure that the team delivers an exceptional client experience, maintaining the highest level of courtesy and professionalism through the Cartier Sales Ceremony
  • Ensures that the advisors work on the development of long-term client relations, resulting in better business opportunities

Operations & Business Models. Knowledge and Fulfillment of Policies and Procedures

  • Has a deep comprehension and knowledge of the brand and the complete range of products and services
  • Deeply comprehends and meets the operational and security procedures imposed by Cartier and Richemont
  • Ensure team members consistently adhere to proper execution of all procedures / compliance
  • Ensures the adequate comprehension and execution of all the guidelines and procedures of the brand by the boutique personnel

Ambassadors & Image

  • Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements
  • Demonstrate ability to establish strong rapport with partners in Corporate and leaders across the Maison
  • Leads and acts under the Maison values
  • Seeks feedback from client advisors to ensure that the client service is carried out in an exceptional and memorable manner

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