Lead Customer Trust Analyst

hace 19 horas

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
Premier Customer Trust Analyst - Lead Role

About the Role

The Customer Trust team within ISRM plays a critical role in responding to all Information Security customer requests. As a Premier Customer Trust Analyst - Lead Role, you will be responsible for engaging and supporting the information security and compliance requirements of our top-tier customers.

Key Responsibilities

  • Build, support, and drive the expansion of the Customer Trust program for Premier Customers and top-tier legal firm clients.
  • Proactively reach out to customers and make key security information available directly to Premier and top-tier customers.
  • Provide support, guidance, and leadership for the execution of work related to engagements with Premier Customers.
  • Act as an initial point of escalation for top customers.
  • Collaborate with domain experts, peers, and partners; and business or technology leaders across the Thomson Reuters enterprise.
  • Track, verify, and collect data for reporting and metrics purposes.
  • Report back to the business on the current state and identify control gaps impacting relationships with clients.
  • Review and approve responses completed by others to ensure quality and continuity of responses going to Premier Customers.
  • Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
  • Report on status of initiatives to all levels in the organization.
  • Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve as a point of escalation.
  • Contribute to and achieve business and departmental goals and objectives.
  • Deliver processes and services consistently and accurately.

About You

You're a fit for the role if your background includes:

  • Bachelor's degree in STEM-related area.
  • Holds or is able to attain industry-related certifications such as: GSEC, CISSP, CISA, CISM, ITIL.
  • Broad understanding of Information Security concepts both technical and compliance.
  • Ability to identify security and business risks effectively to lead customer engagements.
  • Excellent customer management skills and experience engaging with customers on security compliance topics and serving to meet customer objectives.
  • Ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
  • Able to effectively interact with both technical and business stakeholders.
  • Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus.
  • Strong critical thinking and group facilitation skills.
  • Works with urgency and keen awareness of customer needs.
  • Working knowledge of one or more of the following NIST, SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.
  • Experience working in a customer-facing role that is focused on security.
  • Some experience with developing security standards and educational training.
  • Experience in working in security consulting.

What's in it for you?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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