Customer Service Supervisor
hace 3 semanas
We are seeking a highly skilled Customer Service Supervisor to join our team at Aptiv plc. As a key member of our customer-facing team, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.
Key Responsibilities- Customer Support
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate information about products and services.
- Address and resolve customer complaints in a professional and timely manner.
- Order Fulfillment
- Coordinate the daily ordering activities within the suppliers.
- Ensure that all inbound shipments are processed accurately, efficiently, and on time.
- Process Improvement
- Identify areas for process improvement and implement changes to enhance the customer service experience.
- Collaborate with other departments to resolve order-related issues.
- Communication
- Communicate effectively with customers, suppliers, and internal stakeholders.
- Provide regular updates on order status and any issues that may arise.
- Education
- Bachelor's degree in supply chain management, business administration, or a related field.
- Experience
- Proven experience in customer service or a related field.
- Skills
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to multitask.
- Proficiency in using customer service software and Microsoft Office.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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