Director of Operations

hace 1 día


Quintana Roo, México Cozymeal A tiempo completo

**About the Role**

As a key member of the Cozymeal team, the Director of Operations will play a critical role in driving the company's business strategy forward. This individual will work closely with cross-functional team leads to create and implement policies and initiatives that support the company's goals and align with its overall business strategy.

**Key Responsibilities**

  • Refine existing Key Performance Indicators (KPIs) and define new KPIs to track the most important metrics contributing to the company's success, including demand, supply, and operations.
  • Work with the partner recruiting team leads to focus on the right markets, hire the right partners, and optimize the partner onboarding process to meet existing demand effectively.
  • Collaborate with the partner operations team leads to maximize partner success on the platform.
  • Work with the customer support and sales team leads to ensure all important metrics are met.
  • Lead the implementation of important features to optimize and further scale the company's operations.
  • Manage Profit and Loss (P&L) statements for respective departments.
  • Identify customer acquisition projects with the greatest impact and ROI for the company.

**Requirements**

  • Bachelor's degree in business, economics, mathematics, sciences, engineering, or a related field.
  • MBA or graduate degree is a plus.
  • 6+ years of operational leadership experience and/or management consulting experience.
  • Hands-on experience in at least one of the following areas: web product management, business development, operations, sales.


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