Technical Innovation Support Specialist

hace 1 semana


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

We are seeking highly skilled professionals to join our cutting-edge application support team. As a Technical Innovation Support Specialist, you will work on Thomson Reuters' impactful assets, collaborating with exceptional systems engineers, software developers, DevOps engineers, and technology managers.

In this role, you will apply your technical expertise to solve complex challenges, leveraging technology and people skills. You will have opportunities to learn and work on cloud, automation, AI/ML, troubleshooting, and knowledge creation skills.

Primary Responsibilities:

  • System Monitoring and Response: Monitor the health and performance of systems, applications, and infrastructure, and respond to incidents or issues promptly to ensure high availability and reliability.
  • Automation: Develop and implement automation tools and processes to streamline operations, reduce manual effort, and improve efficiency.
  • Incident Management: Investigate and resolve incidents, conduct root cause analysis, and implement preventive measures to avoid future occurrences.
  • Documentation and Knowledge Sharing: Create and maintain comprehensive documentation, share knowledge, and promote best practices within the team and across the organization.
  • Security and Compliance: Ensure systems and processes comply with security standards, policies, and regulatory requirements.
  • Continuous Improvement: Identify opportunities for improvement, implement changes, and foster a culture of continuous learning and innovation.

Requirements:

  • Strong problem-solving and analytical skills to effectively troubleshoot and resolve technical issues.
  • Ability to work collaboratively in cross-functional teams and communicate effectively with various stakeholders.
  • Passion for technology and a desire to continuously learn and adapt to new tools, languages, methodologies, and best practices.
  • Excellent attention to detail and a commitment to driving quality throughout the product engineering landscape.
  • Innovative mindset and ability to contribute fresh ideas and unique perspectives to drive continuous improvement.
  • Ability to thrive in a dynamic, fast-paced environment and handle multiple responsibilities simultaneously.

Benefits:

  • Competitive salary: $80,000 - $110,000 per year.
  • Hybrid work model with flexible working hours.
  • Comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development through training and mentorship programs.
  • A collaborative and inclusive work environment that values diversity and promotes equality.


  • Ciudad de México, Ciudad de México McDonald's A tiempo completo

    At McDonald's Restaurant Technologies, we develop global technology products and platforms that delight customers and enable restaurant operations.As a Technical Innovation Specialist, you will contribute to an agile development life cycle including design, development, documentation, testing, and operations. Your key responsibilities include crafting...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    ABOUT THIS ROLE Audible's Support Team We're seeking a skilled Technical Support Specialist to join our dynamic team. As a key member, you'll be responsible for delivering exceptional customer experiences and resolving complex technical issues. Key Responsibilities: Become a subject matter expert on one or more services Provide support activities and...


  • Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: Troubleshoot hardware and software issues Provide technical support via phone, email, or chat Collaborate with internal...


  • Ciudad de México, Ciudad de México WTW A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated individual to fill the position of Technical Support Specialist at WTW. As a key member of our team, you will be responsible for providing technical support to internal and external clients, resolving reported incidents, and escalating complex issues to higher tiers.Key ResponsibilitiesProvide...


  • Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completo

    Alia Integrando Talento is seeking a skilled Technical Support Specialist to join its team.As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your expertise in networking and security will be essential in resolving complex issues and ensuring the smooth operation of our cloud...


  • Ciudad de México, Ciudad de México Recooty A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...


  • Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completo

    Company OverviewSyncreon Consulting is a trusted business partner, committed to delivering exceptional value and return on investment for our clients. We possess strong understanding of client needs, and work closely with leading staffing trade associations, training, and research organizations to ensure knowledge of the latest industry trends and...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Title: Technical Support SpecialistJob Description:Lenovo Managed Service Desk is a cutting-edge implementation of DaaS and managed solutions. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to Lenovo's enterprise customers. You will assist customers in resolving technical issues beyond the standard...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    About This RoleAudible is seeking a highly skilled and motivated Technical Support Specialist to join our growing team. As a key member of our technical support group, you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique culture.Key Responsibilities:Become an expert in one or more services and...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and...


  • Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

    Temenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...


  • Ciudad de México, Ciudad de México solera A tiempo completo

    Who We AreSolera is a global leader in data and software services that transforms the vehicle lifecycle into a digital experience. We provide solutions to protect life's most important assets, forging a culture of innovation and teamwork.The RoleJoin our team as a Technical Application Support Specialist, working globally to support products worldwide....


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    About the Role:At Datadog, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels.Key Responsibilities:Engage with customers via ticketing systems, live chat, phone, and screensharing tools to identify and resolve...


  • Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our Global Support team at Emplifi. As a key member of our team, you will play a critical role in delivering exceptional technical support and guidance to our customers.What You'll Do HereProvide technical support and resolve customer requests via email and other communication...


  • Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    The OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical problems, and managing and monitoring systems.The RoleAs a Technical Support...


  • Ciudad de México, Ciudad de México Cisco Meraki A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Cisco Meraki. As a Technical Support Specialist, you will play a key role in providing exceptional technical support for our growing client and partner base. You will investigate and resolve problems for the entire Meraki product line, including our wireless...