Customer Success Advocate
hace 1 día
About the Team
The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.
The Role
The primary purpose of the Customer Success Consultant is to provide proactive outbound engagements to our customers to help drive product adoption and success. This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders. This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach. This role communicates with both internal and external resources.
Key Responsibilities
- Develop and execute customer success strategies to drive product adoption and retention
- Conduct proactive outbound engagements with customers to identify and address potential barriers to success
- Provide guidance and support to customers on best practices for using Outreach
- Collaborate with internal teams to ensure seamless customer experience
Requirements
This role requires a strong understanding of customer success principles and practices, as well as excellent communication and interpersonal skills. The ideal candidate will be able to work independently and as part of a team to drive customer success and growth.
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