Keyholder - Law Firm Representative
hace 3 días
We are actively hiring a Keyholder - Law Firm Representative for our rapidly growing law firm in Mexico. As a representative, you will be the first point of contact for potential clients and will play a crucial role in building relationships with them.
The estimated salary for this position is between $35,000 to $50,000 per year, depending on experience. We offer competitive bonuses, legal Mexican benefits, and 20 days of Christmas Bonus.
This is NOT a remote job opportunity. You will be required to work from our office in Zapopa, Mexico. Responsibilities include:
- Interviewing prospective clients by phone and email to understand their cases
- Conducting basic research to evaluate whether prospective clients' claims have merit
- Scheduling initial consultation appointments with attorneys for promising potential candidates
- Onboarding new clients by filling out intake forms and gathering data
- Entering client information into different platforms
- Performing administrative support tasks as assigned
- Receiving inbound calls for potential new clients
- Making/taking outbound/inbound calls to warm leads who have already looked for debt relief, SSD, or immigration assistance
Requirements and Skills: Customer Service Skills to make prospective clients feel welcome, High-Level Listening Skills to gain a thorough understanding of claims, and Demonstrated Interviewing Skills to know which questions to ask to gather more information. Additionally, we require Strong Written and Oral Communication Skills, Basic Understanding of Various Legal Specialties, and Organizational Skills to keep track of prospective clients' contact and case information.
Our team at Farmer & Wright, Pllc values multitasking ability, knowledge of word processor, spreadsheet, email, and database software, and a High School Diploma. If you're passionate about providing excellent customer service and working in a fast-paced environment, we encourage you to apply.
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