Customer Sales Representative Professional

hace 2 días


Saltillo, Coahuila de Zaragoza, México Rhi Magnesita A tiempo completo

About the Role

RHI Magnesita is seeking a dynamic Sales Support Specialist to join our team in Monterrey, Mexico.

The ideal candidate will be responsible for developing, managing, and delivering support services to our sales force, including order creation and confirmation, customer contact, order reconciliation, warehouse review, and invoicing.

This full-time position will report to the Head of Commercial Management for the North American region. The Sales Support Specialist will travel domestically and internationally, with approximately 5% travel time.

Key Responsibilities

  • Assist sales teams with sales reporting and order processing
  • Process customer orders and resolve complaints
  • Advise customers on product availability, delivery dates, and pricing
  • Act as a liaison between customers, production, and distribution departments
  • Select, manage, and train on sales-related systems and databases
  • Assist sales teams with individual account and sales territory planning

Requirements

  • Bachelor's Degree in International Trade, Business Administration, Supply Chain, or related field
  • At least 1 year of experience in customer service
  • Bilingual in Spanish and English (French is a plus)
  • Ability to learn quickly, understand business systems, and adapt to urgent requirements
  • Proficiency in MS Office Suite, specifically basic Excel skills
  • Knowledge of SAP
  • Strong verbal and written communication, interpersonal, time management, and problem-solving skills
  • Ability to work under pressure with minimal supervision
  • High level of accountability, accuracy, and efficiency
  • Detail-oriented and highly organized

We Offer

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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