Senior Technical Service Manager
hace 5 días
About the Role
SAP is the global market leader for business software, driving innovation and growth in the digital economy. As a Technical Service Manager, you will play a critical role in helping customers achieve their business objectives through the adoption of SAP S/4HANA and other cloud-based solutions.
Key Responsibilities
- Act as a trusted technical advisor to customers, providing guidance on technical requirements, constraints, and support throughout their lifecycle.
- Identify and position SAP ECS services that deliver value to customers, leveraging your expertise in SAP technologies and products.
- Support customers in their Intelligent Enterprise transformation, acting as a technical consultant and providing comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology, and tools.
- Collaborate with cross-functional teams to deliver high-quality results, analyzing customer business requirements, problems, and providing solutions.
- Design optimal SAP configuration to maximize system performance and availability, leveraging your experience with shell scripting and hyperscalers (AWS, Azure, GCP).
Requirements
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- Solid know-how on SAP Technologies and Products, with SAP certification highly beneficial.
- Excellent analytical, solution-oriented, and communication skills, with experience working with cross-cultural teams or individuals.
- Advanced/fluency in English, with Spanish a plus.
- Strong experience with SAP Technical Administration, SAP Basis, and Administration and Operations of SAP solutions.
About SAP
SAP is the global market leader for business software, helping companies of all sizes and industries run better. Our mission is to maximize customer success by taking over responsibility for smooth end-to-end operations and lowering customers' total cost of operation.
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