Ticket Agent Specialist

hace 4 semanas


Monterrey, Nuevo León, México Business Plane Group A tiempo completo
About Business Plane Group

We are a leading travel agency specializing in corporate travel services. Our team of experts is dedicated to providing exceptional service and support to our clients.

Location: Monterrey, Nuevo León.

Job Type: Full-time

Salary and Benefits

The successful candidate will receive a competitive salary of $14,000 - $16,000 per month, as well as fully paid training period. Additional benefits include flexible working hours, uniforms, additional vacation days or paid leave.

Job Description

As a Ticket Agent, you will be responsible for booking and issuing flights using the Amadeus GDS and other travel agency booking platforms. You will research to locate the best pricing and offer options according to the client's specifications. Your duties will also include booking transportation, making hotel reservations, resolving issues related to bookings, flight schedule changes, and client complaints. You will process rebooking, cancellation, and refunds, as well as make outbound calls to airlines, consolidators, and suppliers about bookings.

You will provide exceptional customer service to Corporate clients and build and maintain relationships with travel and tour suppliers, wholesalers, and tour operators.

Requirements
  1. Education: High school diploma required.
  2. Experience: Previous experience in a travel agency preferred.
  3. Knowledge: Knowledge of GDS in Amadeus is an advantage.
  4. Skills: Great ability to manage time and prioritize tasks, high attention to detail, and following standard procedure.
What We Offer

A dynamic and collaborative work environment, opportunities for professional growth and development, and a chance to join a leading travel agency in the industry.

Please share your CV in English if you're interested in this opportunity.


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