Strategic Sales Ambassador

hace 2 meses


Quintana Roo, México Apple A tiempo completo

About the Role

The Apple Solutions Consultant is a brand ambassador and influencer in a Reseller's store, serving as the face of Apple to our largest customers. This role will drive Apple product sales and add-on business at the point of sale by providing excellent customer service, giving face-to-face product demonstrations, and maintaining all Apple fixtures and merchandising elements according to Apple's standards.

Key Responsibilities

  • Sell Apple products and solutions by communicating the benefits and value of the products through product demonstrations.
  • Conduct 1:1 and 1:many product demonstrations using worldwide developed demo scripts for guidance.
  • Build a community of loyal Apple customers who will come back to consult the ASC on future Apple purchases.
  • Build a strong, well-trained virtual team within the retailer's sales force with the help of our training tools.
  • Help to improve the partner staffing programs at their stores.
  • Maintain the quality and appearance of the Apple Shop to provide the customer and reseller the best possible Apple experience in alignment with Apple standards.
  • Ensure that all merchandising elements - including demo content, as well as all 2D and 3D elements - are up to date and follow Apple's worldwide standards.
  • In partnership with their manager, resolve maintenance issues with Apple merchandising execution in the store.
  • Work collaboratively with other areas of the company and provide key insights on the Apple business in a singular storefront, and identify business opportunities.
  • Closely monitor performance results and inventory levels.
  • Provide insightful feedback that will help to further develop and improve Apple Shop's performance.

Requirements

  • Minimum of two years of service/retail sales experience.
  • Extraordinary customer service skills.
  • Strong selling skills - passionate about closing sales.
  • Excellent interpersonal and communication skills.
  • Adept at communicating technical terms to a non-technical audience.


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