Sales Operations Manager for Channel Partners

hace 4 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Salescode A tiempo completo
About Salescode

Salescode specializes in rapidly deploying global sales teams tailored for the Tech Industry. Our expert services cover the entire sales cycle across 190+ countries.

We create customized sales strategies that consistently exceed client expectations and drive outstanding results.

Job Overview

The Channel Operations Manager will act as the primary point of contact for Account Executives, Account Managers, and colleagues across the US region.

This role involves managing the deal registration process, pipeline system, and daily ticketing operations.

Key Responsibilities:
  • Ticket Management: Serve as the first point of contact for channel partner tickets, providing resolutions or escalating them to the appropriate team members.
  • Problem Solving: Identify pain points in partner or deal registration processes and implement timely, effective solutions.
  • Deal Registration Oversight: Manage the deal registration process, ensuring accurate distribution and approvals.
  • Sales Support: Assist the channel sales team in efficiently delivering high-value deals.
  • Workflow Optimization: Continuously enhance the deal registration workflow for improved efficiency.
  • Partner Alignment: Manage and assign new partner requests, ensuring alignment with SLAs alongside local distribution partners or Channel Account Managers.
  • Inquiry Management: Handle general partner inquiries, driving them to resolution.
Requirements:

To be successful in this role, you should have:

  • A minimum of 5 years in a sales operations or back-office role, preferably with an IT vendor organization.
  • Strong understanding of Channel Go-to-Market (GTM) models and the associated organizations (e.g., Distribution, Resellers, VAD, VAR, SI, GSI).
  • Experience with tools and systems such as Salesforce (CRM), ERP, PRM, ITSM, and Microsoft Office.
Benefits:

This role offers an exciting opportunity to refine processes and workflows while playing a critical role in supporting channel operations.

Our company culture prioritizes collaboration, innovation, and continuous learning.

Salary Information:

The estimated salary for this position is around $120,000-$150,000 per year, depending on experience and qualifications.



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