Customer Success Associate

hace 14 horas


Xico, México Gigamon A tiempo completo

Gigamon is a leading provider of network visibility and analytics solutions. We are seeking an exceptional Customer Success Associate - Value Realization Specialist to join our team in Mexico City.

Job Summary:

We offer a competitive salary range of $50,000 - $70,000 per year, depending on experience.

About the Role:

The Customer Success Associate - Value Realization Specialist plays a crucial role in ensuring our customers achieve their desired business outcomes. You will be responsible for executing predefined enablement and nurturing activities, advocating internally for the customer, and incorporating industry best practices.

Key Responsibilities:

Influence the customer lifecycle by executing on predefined enablement and nurturing activities.Advocate internally for the customer and incorporate industry best practices.Engage internal resources to assist with enablement or help mitigate any issues.E nsure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.Provide operational execution of Customer Success initiatives such as tracking usage, adoption, and consumption information to create a customer health score and dashboards.Improve subscription deployment rates, time to value, adoption, revenue retention, renewal rates, & reduce churn.Influence future lifetime value through higher product adoption.Improve overall customer satisfaction and drive new business growth through greater advocacy & reference-ability.Complete ongoing up-skilling to meet agreed Key Performance Indicators (KPIs).Help build scalable Customer Success operations for global customer base.Contribute to ongoing process improvement by providing feedback and suggestions that will result in increased efficiency and/or improved customer experience.Collaborate cross functionally with our Sales, Channel Partners, and Global Services (Professional Services, Education Services, Technical Support) teams to deliver an exceptional customer experience.

Requirements:

To be successful in this role, you will need:

Education: Not specified

Experience: 0-2 years of valuable customer service or success/administrative experience.

Skills:

You should possess:

A strong understanding of customer service excellence.

Excellent interpersonal and problem-solving skills.

Highly self-motivated and able to work autonomously and professionally both remotely and in an office/team environment.

Exceptional follow-through characterizes your ability to manage simultaneous and competing customer requests in a high-paced environment.

A process-oriented mindset defines your approach.

You demonstrate a strong desire for continuous learning and development.

Your first-class attention to detail, combined with excellent organizational skills, showcases your proven work ethic.

Fluency in English for business.

A reliable home internet connection capable of video-conferencing and streaming media without disruption.

Availability to work Central Time zone business hours.



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