Customer Service Specialist
hace 1 mes
At Terex Corporation, we are seeking a highly skilled Customer Service Representative to join our team as a Customer Service Specialist - Telematics Activations. This role is responsible for managing telematics activations for customers, including issue resolution and communications.
About the Role:We are looking for an individual with excellent verbal and written communication skills, who can provide feedback and technical aid to customer inquiries and issues. The ideal candidate will have 2 years of customer service experience or equivalent, and proficiency in Microsoft Office 365, particularly Excel.
Key Responsibilities:- Record customer information/cases in CRM database
- Provide feedback and technical aid to customer inquiries and issues
- Support monthly reporting and customer adoption activities
- Coordinate with intercompany departments to resolve customer inquiries
- Respond to sales inquiries and requests
- Find, address, and escalate issues
- 2 years customer service or equivalent experience
- Call Center experience an asset
- Excellent verbal and written communication skills
- College diploma an asset or experience with equipment deployed in construction or the trades
- Computer proficiency with Microsoft Office 365 and proficiency in Excel is essential
- Oracle ERP & Salesforce CRM experience
- Ability to relate to a variety of people in a professional and diplomatic manner
- Ability to handle stressful situations in a positive manner
- Ability to work in a high-volume customer support center within established handle times and performance metrics
- Great attitude, self-motivated, professional demeanor
- Ability to work independently and in a team environment
- Detail oriented with great organizational skills
- Strong problem-solving skills
- Strong orientation toward safety, quality, and process change/improvement
- Ability to manage multiple tasks in a fast-paced environment
- Ability to learn new products and software
- Strong knowledge of Genie products and the lifting industry is a plus
The estimated salary range for this position is $55,000 - $65,000 per annum, depending on experience and qualifications.
Terex Corporation is an equal opportunity employer and values diversity, equity, and inclusion. We are committed to fostering a workplace culture where every team member feels valued and appreciated. Join us in building a career that improves lives and provides rewarding opportunities for growth and development.
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