Bilingual Sales Representative

hace 2 días

Veracruz, Veracruz-Llave, México At&Amp;T A tiempo completo
Job Description

What You'll Do:

  • Utilize effective sales techniques to build strong customer relationships and enhance the buying experience.
  • Apply customer relationship and sales techniques to recommend and sell a variety of AT&T products or services that meet customers' needs.
  • Provide exceptional customer service and billing support, resolving any issues related to customers' accounts.
  • Add new lines or services to accounts to help customers' businesses grow.
  • Uncover customers' needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customers' needs beyond just resolving the issue.
  • Find personalized solutions that fit each customer's needs and make recommendations (rate plans, reducing data usage, promotions, etc.).
  • Use resources to ensure complete resolution of customers' issues.
  • Offer a range of products, including telephone services, hotspots, and devices that connect to a network, as well as DIRECTV, Internet, programs, and systems for businesses.
  • Type of sales: upgrades, package changes, adding new services, plan changes.

What You'll Bring:

  • Advanced English fluency to engage with U.S. customers.
  • Experience using a personal computer and Microsoft Office products.
  • 1 year of sales experience (or excellent communication skills).
  • Ability to train and work 5 days (40 hours during operation hours) + 2 resting days per week.
  • Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays).

What You'll Get:

  • Monthly Base Salary: MXN$18,400 (before Taxes).
  • Average monthly bonus of MXN $8,000, when you meet your sales and service targets.
  • Monthly Grocery vouchers MXN $1,519 every 14 days.
  • Monthly Restaurant vouchers MXN $1,216 every 14 days.

Work Schedule:

  • This is not a Work from Home role, you will be required to work in our offices 100% of the time.
  • Schedules are based on performance, seniority, and the operating hours of your site.
  • This position requires you to be available to train and work 5 days (40 hours during operation hours) + 2 resting days per week.

Equal Employment Opportunity:

  • It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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