Customer Service Representative

hace 1 semana


Xico, México Fedex Express Lac A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Service Agent to join our team at FedEx Express Latin America and Caribbean Division. As a Service Agent, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.

Key Responsibilities
  • Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and phone service.
  • Prepare various operations reports, handle customer packages, and maintain and audit records and files as assigned.
  • Check packages for proper labeling, legality of content, and compliance with Customs documentation.
  • Provide administrative and clerical support to Station Ops Manager and interface with customers on customs-related issues.
  • Maintain a neat and clean appearance of the workplace and front counter.
  • Recognize new customers or additional business opportunities, open new accounts, and submit sales leads.
Requirements
  • High School degree or equivalent.
  • Spoken and written fluency in local language.
  • Demonstrated basic English.
  • One (1) year previous clerical or customer service experience in a service environment.
  • Good general office skills, including typing, filing, and computer literacy.
  • Excellent communication, organizational, and human relations skills.
  • Clear and articulate speaking voice and clean cut and neat appearance.
  • Ability to successfully complete the Reading, Listening, Sorting, and Math sections of the Basic Skills Test.
  • Ability to lift 70 lbs (32 kgs) and maneuver any single package weighing up to 150 lbs. (68 kgs) with appropriate equipment.
  • Able to work variable shifts.


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