Account Expert

hace 2 semanas


Xico, México Amex A tiempo completo

**Lead with Excellence**

At American Express, we're committed to delivering unparalleled customer experiences. As an Implementation Specialist, you'll play a critical role in ensuring seamless onboarding for our clients, driving growth and billings for our business.

We're seeking a talented and driven individual to join our Central Implementation Team in Mexico City. As an Implementation Specialist, you'll be responsible for end-to-end implementations of new Corporate Accounts for Mexico and USA Markets.

Key Responsibilities:

  • Provide premium customer service to commercial clients throughout the implementation and enrollment process.
  • Monitor billing and payment processes, liaising with clients to ensure accounts are billing and settled correctly.
  • Work closely with Business Development Managers to achieve successful implementations and handovers to the Account Management Team.

**Required Skills:**

  • Basic knowledge of Corporate Card and BTA products or Corporate GNA processes.
  • Strong customer focus and ability to identify individual client needs.
  • Excellent communication, time management, and multitasking skills.
  • Commercial acumen with a basic understanding of Financial Statements.
  • Proven relationship-building and problem-solving skills.

**What We Offer:**

  • Competitive base salaries and bonus incentives.
  • Support for financial well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working models with hybrid, onsite, or virtual arrangements.
  • Generous paid parental leave policies.
  • Free access to on-site wellness centers and counseling support.

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