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Technical Support Specialist
hace 2 meses
**Job Summary**
At Integrass, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support for complex issues that cannot be resolved by our Level 1 team.
**Key Responsibilities**
- Collaborate with Level 1 team to troubleshoot and resolve issues
- Work with developers to identify root causes and create fixes and improvements
- Ensure timely and effective resolution of issues to meet 24x7 service level agreements
- Participate in on-call rotation as required
**Requirements**
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 3 years of experience in a support or development role
- Experience with root cause analysis and troubleshooting complex issues
- Strong communication and collaboration skills
- Ability to work in a fast-paced, 24x7 environment
**What We Offer**
- Contract position with competitive pay
- Remote work opportunity
**About Us**
Integrass is a dynamic and innovative company that values collaboration and technical expertise. We are committed to providing exceptional support to our customers and are seeking a talented individual to join our team.
