Customer Service Representative

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

The Ria Contac Center Operator plays a pivotal role in the company's operations, serving as a liaison between customers and the organization. This individual is responsible for taking orders for money transfers, bill payments, and providing assistance to customers regarding general information about products, locations, exchange rates, and prices over the phone.

Key responsibilities include:

  • Providing exceptional customer service via telephone, ensuring that all interactions are professional and courteous.
  • Utilizing effective listening skills and telephone etiquette to support customers.
  • Handling phone transactions for money transfers, bill payments, and telephone top-ups, while providing adequate information to customers.
  • Developing an effective approach to handle telephone tasks efficiently.
  • Understanding the impact of attitude on handling calls professionally.
  • Effectively managing job stress and handling situations with upset customers.

Schedule and Overtime Expectations

This position requires flexibility with regards to working hours, including weekends, holidays, and night shifts. Additionally, there may be expectations for overtime support as required by the operation.

Work Environment

The work environment is 100% office-based.

Requirements

To excel in this role, candidates should possess excellent language skills in both Spanish and English, as well as strong communication and computer research skills.

Salary Information

The estimated annual salary for this position ranges from $30,000 to $40,000, depending on location and experience.



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