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Customer Support Specialist VOIP/Telephony Account

hace 2 meses

Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

Embark on a journey of success with Nezda Technologies Inc. as a Customer Support Specialist for VOIP/Telephony Accounts.

Compensation Package: ₱35,000 (basic) + 20% night differential

About Us

We are a leading provider of innovative solutions in the field of VOIP technology. Our team is dedicated to delivering exceptional customer experiences and driving business growth.

Job Description

As a Technical Support Representative L2, you will be responsible for:

  • Diagnosing and troubleshooting RingCentral Unified Communications issues
  • Providing Enterprise-level technical support to customers
  • Troubleshooting and reproducing customer technical issues to resolution and/or escalation

You will apply expert knowledge of RingCentral services and VOIP technology to provide effective solutions to our customers. Your goal will be to ensure seamless integrated UC platforms and high customer satisfaction.

Required Skills and Qualifications

To succeed in this role, you will need:

  • 2+ years experience in customer-focused/customer experience roles handling VOIP/Telephony Accounts
  • Strong technical troubleshooting skills, perseverance, and patience
  • Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
  • Expertise in VOIP technology including SIP, RTP, QoS, COS, codecs for at least 2 years
Benefits

We offer a range of benefits to support your growth and well-being, including:

  • Lucrative allowances after 6 months
  • Comprehensive benefits package
Work Arrangements

This role requires:

  • Working Night Shifts
  • Onsite/RTO work setup (2-3 times per day)
  • Location: Cubao Ortigas