Executive Administrative Coordinator

hace 4 semanas

Xico, México Four Seasons Hotels And Resorts A tiempo completo

**Job Summary**

We are seeking an experienced and highly skilled Executive Administrative Assistant to join our team at Four Seasons Hotel Mexico City. As a key member of our hotel's operations, you will provide exceptional support to our General Manager and ensure seamless execution of daily tasks.

**Key Responsibilities**

  • Respond to guests and vendors on behalf of the General Manager, providing timely and professional communication.
  • Manage Elite status guests with guestroom bookings and concierge services, developing strong relationships and ensuring exceptional experiences.
  • Serve as hotel ambassador for VIP guests, providing personalized attention and care.
  • Manage reservations for bookings made through the Executive office, ensuring accuracy and efficiency.
  • Draft cards for VIP guest arrivals, maintaining attention to detail and ensuring a warm welcome.
  • Respond to guest concerns and recognition on behalf of the hotel, resolving issues promptly and professionally.
  • Compile monthly guest comment analysis (Medallia) and ensure proper distribution of results, providing valuable insights for hotel improvement.
  • Assist in compiling KPI's of RVP hotels on a monthly basis, supporting data-driven decision making.
  • Handle travel arrangements and reservations for VIP guests, ensuring seamless execution and attention to detail.
  • Handle complaints in the absence of the General Manager, informing them of action taken and follow-up required.
  • Assist with Glitch follow up to guests on behalf of Executive Office, providing timely and effective resolution.
  • Assist in walk-throughs and document follow-ups, ensuring thorough understanding of hotel operations.
  • Develop and assist with presentations created by the Executive office, supporting effective communication and collaboration.
  • Handle agenda for General Manager and ensure follow-up is being done, maintaining organization and attention to detail.
  • Manage expense reports for General Manager, ensuring accuracy and efficiency.
  • Assist in the Business Center when needed for breaks or meetings, as well as the needs of the Sales Division, demonstrating flexibility and adaptability.

**Requirements**

  • Extensive knowledge of Microsoft Office, specifically Word and PowerPoint.
  • Educated in the use of proper English and grammar.
  • Strong verbal communication skills, both in person and via telephone.
  • Vast knowledge of local market including restaurants, destinations, and venues.
  • Interpersonal skills with VIP guests.
  • Ability to maintain strict confidentiality.
  • Knowledge of front and back of house hotel operations.
  • Works well under pressure, multitasking, and team player.
  • Extreme attention to detail in all areas, organizational skills, and thinks strategically.

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