Customer Experience Manager
hace 3 semanas
The Toshiba Global Commerce Solutions, Inc. is seeking an experienced Service Desk & Project Manager to lead multiple complex service desk and call center projects.
Key Responsibilities:- Plan, schedule, monitor, evaluate, and drive call center / service desk project to meet established time, SLAs, SLO, procedures, cost, tools of call & incident management.
- Develop and manage the project's change control procedures and effectively utilize all available methodologies and tools, culminating in client acceptance of results.
- Lead a delivery team (internal and external) for multiple complex small or medium service desk & call center projects, or a complex segment of a larger project, requiring a broad scope of domain and discipline knowledge.
- Bachelor's degree with 4+ years of related experience, or equivalent combination.
- 4+ years of Service Desk & Project Management experience, with 3 years' experience in retail industry, particularly store operations.
- Ability to work within a project team environment where results will be based on cooperation with and/or influence of others.
- MS Project experience.
- Strong written and oral communication skills.
- Strong sense of urgency and driving issues to closure, with a focus on successful results.
- Strong Experience driving Call & Incident's Tools. More than 5 years
- Strong Experience on Call & Incident Management. More than 5 years
- Strong Experience on Process and procedures of Call & Incident Management
- Strong Experience on managing SLAs, SLOs, KPIs & OKRs
- Meets deadlines and produces high quality work.
- Ability to multitask and prioritize assignments.
- Strong relationship building skills.
- Experience gathering and documenting functional requirements.
- Customer facing experience.
- Services background.
- Strong interpersonal skills are critical in this customer-facing role.
- PMP Certification or demonstrated plan to achieve.
- Strong vendor negotiation.
- Fluent English.
- Focus in customer service.
- Extensive knowledge of IT best practices.
- Focus on customer satisfaction.
- Career plan and real growth opportunities.
- Constant training, tutoring, online corporate courses, eLearning and more.
- Pleasant work environment (game room, nap area, amenities and more).
- Flexible work hours and dress code.
- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)
- Savings fund for employees, capped at the limit of the law.
- Grocery coupons.
- 12 days of vacation plus 6 floating days.
- Relocation bonus.
-
Customer Experience Strategist
hace 2 meses
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoJob OverviewNestle Operational Services Worldwide Sa is seeking a Customer Experience Strategist to join our team. This role will be responsible for planning and coordinating the implementation of CRM campaigns, working closely with the eCommerce and Media Plan teams.Key ResponsibilitiesDevelop and operate a CRM strategic framework aligned with different...
-
Digital Operations Manager
hace 2 meses
Yucatán, México Toshiba Global Commerce Solutions A tiempo completoJob OverviewWe are seeking an experienced Digital Operations Manager to join our team at Toshiba Global Commerce Solutions.About the RoleThe Digital Operations Manager will be responsible for leading and managing daily operations, ensuring seamless delivery of services to meet customer Service Level Agreements (SLAs). This role requires strong leadership...
-
Commercial Leadership Manager
hace 1 mes
Yucatán, México Michael Page A tiempo completoJob OverviewAs a seasoned commercial manager, you will be responsible for driving the success of our real estate project development department in Cancun. Your expertise in business administration, economics, or finance will enable you to lead and develop strategies that drive growth and profitability.Key Responsibilities:Develop and implement short-term,...
-
Human Resources Manager
hace 2 meses
Yucatán, México Leoni A tiempo completoLEONI es un proveedor global de productos, soluciones y servicios para la gestión de energía y datos en la industria automotriz. La cadena de valor abarca desde cables estandarizados y cables especiales y de datos hasta sistemas de cableado altamente complejos y componentes relacionados, desde el desarrollo hasta la producción. Como socio de innovación...
-
Chief Data Engineering Manager
hace 2 meses
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoAbout the RoleWe are seeking a skilled Chief Data Engineering Manager to join our team at Nestle Operational Services Worldwide Sa. This is a permanent position located in Mexico.Job DescriptionThe successful candidate will collaborate with IT Analytics, Data & Integration team to design and implement ETL/ELT pipelines. They will work closely with senior...
-
Nestle Operations Manager
hace 1 mes
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoAbout Nestle Operational Services Worldwide SaWe are a team of IT professionals from diverse backgrounds, each with unique missions and challenges in the health, nutrition, and wellness industry. We innovate every day through forward-looking technologies to create opportunities for digital growth with our consumers, customers, and at the workplace.Under the...
-
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoNestle Operational Services Worldwide Sa is a global leader in the food and beverage industry, with a presence in over 190 countries.The company operates in a complex and rapidly changing environment, requiring innovative solutions to meet evolving consumer needs and drive business growth.As an IT Project Manager at Nestle Operational Services Worldwide Sa,...
-
Hilton | Purchasing Manager
hace 3 semanas
yucatán, México Hilton A tiempo completoA Purchasing Manager will work with suppliers to negotiate contracts, purchase required goods, and keep accurate records of transactions, trends, and performance with vendors. What will I be doing? As Purchasing Manager, you will work with suppliers to negotiate contracts, purchase required goods, and keep accurate records of transactions, trends, and...
-
Buscojobs México | General Manager
hace 3 semanas
yucatán, México Buscojobs México A tiempo completoThe General Manager will be the main leader at the property and is responsible for leading both managers and front and back staff in all areas. His main function is to ensure that the property is optimally developed while achieving financial objectives, the appropriate guest experience and guaranteeing the work environment and promoting teamwork among all...
-
Cluster General Manager
hace 3 meses
yucatán, México Meliá Hotels International A tiempo completo“The world is yours with Meliá” Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family. ...
-
Global Security Operations Manager
hace 2 meses
Yucatán, México Dupont A tiempo completoAt DuPont, we are dedicated to empowering the world with innovative solutions that drive progress.We are seeking a seasoned Global Security Operations Manager to join our team in the Latin America Region. As a key member of our security leadership team, you will be responsible for providing functional guidance on all security matters and collaborating with...
-
Ebp Project Manager Lead
hace 2 meses
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoJob DescriptionWe are seeking an experienced Ebp Project Manager Lead to join our team at Nestle Operational Services Worldwide Sa.About the Role:This is a leadership role that requires strong project management skills, excellent communication and stakeholder management skills, and the ability to work effectively in a multicultural environment. The...
-
Software Quality Assurance Manager
hace 1 mes
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoAbout Nestlé Operational Services Worldwide SaNestlé Operational Services Worldwide Sa is a global IT team of professionals from diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company in the world. We innovate every day through forward-looking technologies to create opportunities for our digital...
-
Global Hospitality Executive Leader
hace 4 semanas
Yucatán, México Meliá Hotels International A tiempo completoCluster General Manager - A Leadership Role like No OtherMeliá Hotels International invites experienced professionals to take on the challenge of a lifetime as our Cluster General Manager. With a passion for delivering exceptional guest experiences and a proven track record in hotel management, you will be responsible for leading our team of experts to...
-
Business Development Manager
hace 2 meses
Yucatán, México Ipsen Mexico S De Rl De Cv A tiempo completoAbout Ipsen Mexico S De Rl De CvIpsen is a global biopharmaceutical company committed to improving patients' lives through innovative treatments in oncology, rare diseases, and neuroscience.Job DescriptionAs Business Development Manager - Specialty Care, you will play a key role in driving business growth and developing strategic partnerships in the...
-
Automation Solutions Specialist
hace 2 meses
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoAbout Nestlé Operational Services Worldwide SaWe are a team of IT professionals from diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company worldwide. We innovate every day through forward-looking technologies to create opportunities for Nestlé's digital challenges.Estimated Salary: $60,000 -...
-
Business Technology Solutions Specialist
hace 2 meses
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoAbout Nestle Operational Services Worldwide SaWe are seeking a Business Technology Solutions Specialist to join our team, with expertise in finance analytics and reporting.Estimated Salary: $120,000 - $180,000 per yearJob DescriptionAs a Business Technology Solutions Specialist, you will be responsible for providing deep specialist guidance and support in...
-
Business Systems Expert
hace 2 meses
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoJob Summary:- Lead IT projects and enhancements at Nestle Operational Services Worldwide Sa, driving business supply chain opportunities through to a business case.- Handle operational IT incident escalations, connecting and communicating with business stakeholders and end users.- Key Requirements:- 2+ years of experience in 2 areas of Supply Chain (Customer...
-
Sourcing Category Manager
hace 2 meses
Yucatán, México Nestle Operational Services Worldwide Sa A tiempo completoJob DescriptionWe are seeking an experienced Sourcing Category Manager to join our team at Nestle Operational Services Worldwide Sa. The successful candidate will be responsible for the efficient implementation of new or changing items/services, P2P channel management, and supplier relationships.The main objectives of this role include:Defining and...
-
Health and Benefits Program Manager
hace 2 meses
Yucatán, México Willis Towers Watson A tiempo completoCompany Overview: Willis Towers Watson is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.About the Role: We are seeking an experienced Health and Benefits Associate to join our team. As a Health and Benefits Associate, you will contribute to the design, financing, and ongoing...