Territory Customer Support Manager
hace 2 días
We are seeking a skilled Territory Customer Support Manager to join our team at John Deere. As a key member of our organization, you will be responsible for achieving product support and customer/dealer satisfaction goals for assigned areas.
Main Responsibilities- Improve Dealer and John Deere customer experience by enhancing efficiency of dealers' aftermarket sales and developing channel partner technical and customer support capability.
- Preempt and resolve technical and/or parts issues impacting machine performance and uptime, and customer relationships.
- Manage channel partner training and administer product warranty and other reimbursement policies.
- Manage difficult situations to improve customer retention and resolve situations.
- Interpersonal communication and active listening skills.
- Conflict resolution and strong planning skills to effectively prioritize work and utilize resources appropriately.
- Influencing without authority skills and teamwork.
- Knowledge of heavy machinery, dealer business practices in aftermarket and service, and/or Customer support.
- Enjoys networking and collaborating with a broad variety of people and characters.
- Continuous improvement processes.
At John Deere, you will have the opportunity to work with a diverse team of professionals who are passionate about making a difference. We offer a dynamic and inclusive work environment that fosters growth and development. Our company is committed to celebrating diversity, championing equity, and promoting inclusiveness so every employee can make the greatest impact as their true self.
We believe in empowering our employees to create a career that will take them to where they want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box, and the advanced tools and technology that foster innovation and achievement.
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