Senior Support Analyst, Application Support Specialist

hace 5 días


Ciudad de México, Ciudad de México Maersk A tiempo completo
About the Role

The Maersk vision is to become the Global Integrator of container logistics, connecting and simplifying our customers' supply chain. We are seeking a Senior Support Analyst, Application Support to join our team, driving the technology for our warehousing, distribution, and transportation services in North America.

Key Responsibilities
  • Support Operations to identify system issues, process changes, and improvements that uphold operational throughput metrics.
  • Serve as WMS business super user in configuration, troubleshooting, and ongoing improvements.
  • Solve complex challenges, using research and excellent communication skills to provide clear and accurate resolution paths on incoming tickets in accordance with SLAs.
  • Ownership and management of assigned IT Help Desk incidents/tickets, including appropriate triage and completeness.
  • Create and improve knowledgebase documentation.
  • This role has a rotating on-call component, requiring some work outside of normal business hours.
  • Other tasks and responsibilities.
Requirements
  • Bachelor's Degree in IT, Computer Science, Business Administration, Operations, Logistics, or other related field, or equivalent experience.
  • Proficient in MSSQL.
  • Experience with providing application user training.
  • Knowledge of ANSI X12, XML, and Proprietary EDI/Data Exchange processes.
  • Very strong functional and/or technical problem-solving skills.
  • Excellent organizational, interpersonal, collaboration, written, and oral communication skills.
  • Ability to multi-task projects and responsibilities.
  • Ability to work independently and take initiative.
About Maersk

Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer, welcoming applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy, or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.


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