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Billing Operations Associate
hace 2 meses
Key Responsibilities:
The Billing Operations Associate will play a crucial role in supporting the Americas Billing team for designated business units. This position involves collaboration with various departments including Customer Service, Logistics, Accounting, IT, Tax, Auditors, and Team Leads. Key activities include:
- Preparing billing documentation for multiple sales organizations.
- Processing invoices in accordance with revenue recognition and title transfer regulations.
- Ensuring timely and accurate generation of billing documents, with proper posting to accounting systems.
- Overseeing the distribution of invoices and tracking the effectiveness of outputs within SAP and other platforms as necessary.
- Addressing billing discrepancies and coordinating necessary corrective measures with IT and Customer Service Representatives.
- Conducting post-billing procedures, including billing cancellations.
- Managing and documenting Sarbanes-Oxley compliance controls related to billing.
- Facilitating closing processes to adhere to established financial deadlines.
- Verifying that all billing documents comply with revenue recognition standards.
- Ensuring adherence to country-specific billing regulations and maintaining billing output setups.
Required Qualifications:
Essential:
- Minimum of 1 year experience in customer service or administrative/accounting roles.
- Proficient communication skills in both spoken and written English and Spanish.
Preferred Qualifications:
- Strong troubleshooting and problem-solving abilities.
- Experience with SAP, particularly in the Order to Cash module.
- Familiarity with SAT for billing processes.
- Capacity to foster relationships and work collaboratively in a team environment.
- Ability to manage high-pressure situations with a positive attitude and adaptability to changing priorities based on customer demands.
- Advanced time management skills with the capability to prioritize and manage incoming requests effectively.
- Experience working in an international team setting.
- Proficiency in MS Office applications.
