Application Support Specialist
hace 5 días
Job Summary:
Thomson Reuters is seeking a highly skilled Application Support Analyst to join our Service Management team in Mexico City. As a key member of our team, you will play a crucial role in the daily management of our diverse application suite, including SAP Hybris and JAVA technologies.
Key Responsibilities:
- Manage and ensure the reliability of infrastructure and application operations for our entire application portfolio.
- Collaborate with application development teams to ensure seamless operational integration of new applications and features.
- Champion continuous service enhancement and innovation to meet or exceed service level agreements (SLAs).
- Maintain a deep understanding of ITIL processes and contribute to the strategic direction and achievement of departmental goals.
- Monitor and analyze key performance metrics, and keep documentation, processes, and procedures meticulously updated.
Requirements:
- At least 3 years of experience in software development or technology infrastructure.
- Bachelor's degree in Computer Science or a related field.
- Fluency in English and strong grasp of ITIL processes.
- Technical proficiency in SAP Hybris, JAVA, MS SQL Server, JavaScript, HTML/CSS, and API.
- Excellent problem-solving, organizational, and collaborative skills.
- Experience in IT Service Management and adherence to standards.
- Effective communication skills and hands-on programming experience.
- ITIL Certification is an advantage.
About the Role:
This role is designed for someone eager to be at the forefront of technological innovation and operational excellence, ensuring smooth and efficient application support in a dynamic environment.
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