Business Development Associate

hace 1 mes


Monterrey, Nuevo León, México Worldwide Express A tiempo completo
Job Description:

The Business Development Associate plays a pivotal role in driving business growth and ensuring customer satisfaction at Worldwide Express. As a key member of our team, this individual will be responsible for handling daily operations and processes for assigned accounts.

Key Responsibilities:

  • Evaluate account activities to ensure adherence to established standard operating procedures.
  • Manage shipments efficiently through the transportation management system (TMS), ensuring accurate appointment times and logistical feasibility.
  • Collaborate with team members to guarantee exceptional customer service and a seamless experience for assigned customers.
  • Work closely with the Customer Success team to facilitate smooth finance collections.
  • Communicate effectively with Carrier Sales to ensure compliance with customer SOP guidelines.
  • Provide backup support for account management during team member absences.
  • Maintain proactive oversight of customer shipments to ensure timely load deliveries and pickups.

Requirements:

  • Demonstrate attention to detail and goal-oriented mindset.
  • Take initiative in completing daily tasks efficiently.
  • Availability to address customer urgent issues outside regular working hours.
  • Exceptional time management and organizational skills.
  • Excellent written and verbal communication skills.

Qualifications:

  • Prior experience in customer service, operations, administration, transportation, warehousing, or logistics is preferred.

We offer a competitive salary range of $55,000 - $65,000 per annum, depending on location and qualifications.



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