Business Development Associate
hace 1 mes
The Business Development Associate plays a pivotal role in driving business growth and ensuring customer satisfaction at Worldwide Express. As a key member of our team, this individual will be responsible for handling daily operations and processes for assigned accounts.
Key Responsibilities:
- Evaluate account activities to ensure adherence to established standard operating procedures.
- Manage shipments efficiently through the transportation management system (TMS), ensuring accurate appointment times and logistical feasibility.
- Collaborate with team members to guarantee exceptional customer service and a seamless experience for assigned customers.
- Work closely with the Customer Success team to facilitate smooth finance collections.
- Communicate effectively with Carrier Sales to ensure compliance with customer SOP guidelines.
- Provide backup support for account management during team member absences.
- Maintain proactive oversight of customer shipments to ensure timely load deliveries and pickups.
Requirements:
- Demonstrate attention to detail and goal-oriented mindset.
- Take initiative in completing daily tasks efficiently.
- Availability to address customer urgent issues outside regular working hours.
- Exceptional time management and organizational skills.
- Excellent written and verbal communication skills.
Qualifications:
- Prior experience in customer service, operations, administration, transportation, warehousing, or logistics is preferred.
We offer a competitive salary range of $55,000 - $65,000 per annum, depending on location and qualifications.
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