Enterprise Customer Success Manager

hace 4 semanas


Xico, México Inevent, Inc. A tiempo completo

About InEvent

InEvent is a leading provider of innovative event technology solutions for the hospitality and marketing industries. Our company is known for its fast-paced and dynamic work environment, where we develop intelligent solutions for large enterprises and create high-level management tools for the C-level suite.

Our Team

We are a global team of over 13 countries, speaking more than 27 different languages. Our team is unique, with a shared vision of growth and values. We encourage open communication and allow our team members to be themselves.

Job Summary

We are seeking a high-standard customer-centric professional to lead our Enterprise Customer Success team. The successful candidate will be responsible for guaranteeing customer satisfaction and maximum utilization of our platform. This role requires a strong focus on the post-sales lifecycle, with a daily goal of satisfying and retaining our largest enterprise customers.

Key Responsibilities

  • Manage the Enterprise CS team and work closely with the InEvent C-level suite to develop strategies.
  • Develop relationships with event managers and directors of a global clientele.
  • Create scalable processes to serve customer segments effectively and quickly.
  • Constantly review and improve customer experience.
  • Provide insight to strategic project planning and delivery execution oversight.
  • Nurture and develop a multicultural and fast-growing team.
  • Give constant feedback to product development and support sales processes.
  • Lead group and individual 1:1 weekly meetings with the Enterprise CS team.

Requirements

  • 5+ years of experience in customer success, project management, or enterprise software sales.
  • Experience in leading projects from scratch, preferably with a team.
  • Experience leading and mentoring a team.
  • Experience with upselling and cross-selling.
  • B2B experience.
  • Proven track of generating and maintaining relationships with customers.
  • Proficient English.
  • Experience in a tech startup is a differential.
  • Availability to work with different time zones.

Perks

  • Paid Time Off (PTO)
  • Language Learning Programs
  • Birthday Gift and Work Anniversary Gifts

Contract

This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.



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