Customer Success Specialist

hace 2 días


Xico, México Sap A tiempo completo

About the Role

The Specialist Customer Success Manager plays a critical role in driving business growth and customer satisfaction at SAP. This position involves working closely with customers to understand their business needs and develop tailored solutions to meet those needs.

Key Responsibilities

  • Develop and execute customer success plans to drive business growth and retention
  • Collaborate with cross-functional teams to deliver solutions that meet customer needs
  • Provide exceptional customer service and support to ensure high levels of customer satisfaction
  • Identify and pursue new business opportunities to drive revenue growth
  • Stay up-to-date with industry trends and developments to ensure SAP's solutions remain competitive

What You'll Learn

  • Develop expertise in SAP's solutions and services
  • Gain a deep understanding of customer needs and pain points
  • Learn how to develop and execute effective customer success plans
  • Develop strong relationships with customers and internal stakeholders

Requirements

  • Strong understanding of business operations and customer needs
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills

About SAP

SAP is a leading provider of enterprise software solutions. We help organizations run better by providing innovative solutions that drive business growth and customer satisfaction.



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