Customer Success Partner Advisor

hace 1 día

Veracruz, Veracruz-Llave, México Sap A tiempo completo

About the Role

We're seeking a highly skilled and experienced professional to join our team as a Customer Success Partner Advisor. As a key member of our organization, you will play a critical role in helping our clients achieve their business goals and objectives.

Key Responsibilities

  • Develop and maintain strong relationships with key stakeholders and decision-makers to understand their business needs and provide tailored solutions.
  • Work closely with cross-functional teams to deliver proactive support and guidance on business strategy and transformation topics.
  • Drive a targeted goal-based support engagement plan to realize key business objectives and provide a Preferred Success scorecard.
  • Provide expertise to customers on the use of SAP Cloud solutions, focusing on SAP Cloud solutions.
  • Facilitate access to product and functional expertise for certain topic areas via Empowerment Sessions.
  • Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customers in developing an appropriate strategy that maximizes adoption.
  • Meet customer expectations by anticipating and orchestrating the resolution of their top issues, acting as an escalation point and collaborating with other departments as needed.

Requirements

  • A proven record of successful account management, with a proactive learning approach and creative problem-solving skills.
  • A focus on details, particularly with communication, follow-up, and documentation, and a delight in exceeding customer expectations.
  • Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision-makers.
  • An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or Hybrid.
  • Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage.
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic).
  • Excellent communication, enthusiastic, strong work ethic, and a positive attitude.

Education, Qualifications, and Work Experience

  • Bachelor or Honours Degree an advantage.

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