Customer Service-Road Logistics
hace 1 mes
Estamos en busca de un Customer Service para el Departamento de Road Logistics en nuestra oficina Corporativa. Tu función
Coordinar los servicios requeridos por nuestros clientes, asegurando el monitoreo desde su recolección hasta la entrega. Tus responsabilidades
1. Participar en la junta de implementación con el cliente y la elaboración del SOP.
2. Mandar información a Key User para la creacion de plantillas de clientes en TMS.
3. Solicitar cotizaciones de servicio para los embarques Spot.
4. Participar activamente en todo el proceso de Coordinación de Embarque - Servicio al Cliente.
5. Dar de alta las órdenes en el TMS y visibilidad del cliente.
6. Dar soporte a la cobranza del cliente.
7. Realizar, dar soporte y seguimiento en caso de existir reclamos con los clientes.
8. Participar en los QBR con los clientes.
9. Coordinar el despacho aduanal de los embarques, cuando aplique.
10. Aplicar procedimientos establecidos con clientes, especificar los costos en los que incurre cada embarque.
11. Cumplir con los lineamientos establecidos por QSHE Y Seguridad en todos los procesos.
12. Realizar reportes de estatus de los embarques de acuerdo a requerimientos del cliente.
13. Asegurar que los embarques se manejen con estricto apego a las políticas de crédito de Finanzas.
14. Generar presentaciones y reportes de métricos "KPI" establecidos para la medición de avances.
#EXTERNAL
Tus habilidades y experenciasLicenciatura o Ingenieria en Transporte, Negocios Internacionales o a fin
Experienica en la industria del Freight Forwarder
Dominio del producto Terrestre
Inglés Medio
Sobre Kuehne+Nagel
Con aproximadamente empleados, en más de 1.300 oficinas y en más de 100 países, el Grupo Kuehne+Nagel es una de las empresas líderes en logística a nivel mundial.
Como empleador, Kuehne+Nagel representa la igualdad de oportunidades y se compromete a la diversidad en nuestros equipos con respecto a las personas con discapacidades. Creemos que puedes hacer una valiosa contribución a Kuehne+Nagel y esperamos recibir tu solicitud.
Contacto
Diana Abeja
***********@kuehne-
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