Customer Support Associate Ii

hace 6 meses


Zapopan, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate II

At Arrow, we're currently looking for a Customer Support Associate for our Zapopan Warehouse. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

**What you'll be doing**:

- Provide an expert level of customer service to the Component Sales teams, direct customers and the programming production team. Driving our customers order performance and exceeding expectations. This is to further enhance Arrow's position within our customers and suppliers.
- Responsible for overseeing the Order to Invoicing processes for their customer base. Value add order entry, maintenance, follow up, first article issue triage, managing inbound customer quote requests in Unity, AEGIS and Service desk.
- Support sales team and direct customer contact within Bond/Planned Demand and FQR/CAPA quality assurance processes.
- Assist Sales with overall quote to order issues, identifying adaptor support, automation, adaptor conversion, quote revisions, helping to facilitate First Article Samples, expedites and sub inventory processes.
- Attend Sales and customer conference calls as well as coordinate and direct facility visits, tours and audits; representing the Programming/Distribution enters processes and providing direction for correct paths to resolution. Liaison between Sales and our customers for the Programming/Distribution centers production teams. Provides the first point of escalation for Sales and the customer.

**What we're looking for**:

- Bachelor's degree or equivalent
- Minimum 1-3 years related experience in customer service
- Problem resolution, conflict management and solution development skills
- High proficiency in English

**Work Arrangement**:

- Hybrid: 3 days in office/2 days work from home

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more

LI-DR1

**Annual Hiring Range/Hourly Rate**:
$17,658.33 - $24,200.00 MXN Monthly

**Location**:
MX-JAL-Zapopan, Mexico (Guad Whse)

**Time Type**:
Full time

**Job Category**:
Business Support

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)



  • Zapopan, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    About UsAt Arrow Electronics, Inc., we strive to be a global leader in providing products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. With a history spanning over two decades, we have established ourselves as a trusted partner for technology manufacturers and service providers.We...

  • Customer Support

    hace 7 meses


    Zapopan, México Intugo A tiempo completo

    _ADVANCED ENGLISH SKILLS REQUIRED_ - HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED_ **QUALIFICATIONS**: - PREVIOUS EXPERIENCE IN A TELEPHONIC OR PERSONAL CUSTOMER CONTACT POSITION IS PREFERRED. - CUSTOMER SERVICE ORIENTATION. - EXCELLENT COMMUNICATION SKILLS, WRITTEN AND VERBAL. - BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND...


  • Zapopan, Jalisco, México Intugo A tiempo completo

    About the Role: Intugo is seeking a skilled Customer Support Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing top-notch support to our clients via phone and in-person.


  • Zapopan, México Oracle A tiempo completo

    As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs. This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers. You'll play a vital role in nurturing customer relationships and providing guidance...

  • Support Engineer Jr

    hace 6 meses


    Zapopan, México Oracle A tiempo completo

    **What you´ll do...** - As a member of the Intelligent Operations team, you will be responsible for: _ L1 Support, monitoring of the performance and other proactive thresholds for the Oracle SSC Customers This includes, but is not limited to: - Monitor Oracle Cloud Management Dashboards for OCI customers. - Acknowledge alerts and inform customers of...

  • Helpdesk Associate

    hace 6 meses


    Zapopan, México NTT DATA A tiempo completo

    Helpdesk Associate - Part Time (AM) We are currently seeking a Helpdesk Associate - Part Time to join our team in Guadalajara (On-site). **Requirements**: **Preferred Schedule: 7:00 - 11:30 AM (ON-SITE)** - Availability to work 22.5 hours per week - Interest in working on Morning shifts - Advanced English - Looking to work in IT Environment - 6 months of...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Key Responsibilities:L1 Support, monitoring of the performance and proactive thresholds for the Oracle SSC CustomersThis includes, but is not limited to:Monitor Oracle Cloud Management Dashboards for OCI customers. Acknowledge alerts and inform customers of critical issues. Partnering with our SSC teams to provide solutions to customersRequirements:-...


  • Zapopan, Jalisco, México Cs Enterprises At Connectnet A tiempo completo

    At CS Enterprises At Connectnet, we are seeking a highly skilled Multilingual Customer Service Associate to join our team in Zapopan, Jalisco. As a key member of our customer service team, you will be responsible for providing exceptional service to our Spanish and English-speaking customers, resolving issues efficiently, and maintaining accurate records of...


  • Zapopan, Jalisco, México Tti, Inc. A tiempo completo

    About the RoleWe are seeking a skilled Resource Support Representative to join our team at TTI, Inc.'s Mexico branch.This is an exciting opportunity to provide exceptional customer support and work collaboratively with internal stakeholders to achieve established goals.Job SummaryThe successful candidate will be responsible for verifying and expediting...


  • Zapopan, Jalisco, México Td Synnex A tiempo completo

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Associate to join our team. As an Order Entry Associate, you will play a vital role in maintaining and enhancing our partnerships by efficiently managing various operational tasks.Your primary responsibilities will include:Updating and managing price files to ensure accurate...

  • Business Analyst

    hace 1 mes


    Zapopan, Jalisco, México Mphasis A tiempo completo

    **Job Summary**This role will provide system and process support for the SC Markets and Logistics department, focusing on data analysis and customer-facing interactions.**Key Responsibilities**:Ensure high-quality customer service, with a strong focus on professionalism, attention to detail, and prioritization of tasks.Support the delivery of documents to...


  • Zapopan, Jalisco, México Siemens, S.A. de C.V. A tiempo completo

    Transforming Industries with ExcellenceWe are seeking a highly skilled Customer Service Representative to join our team at Siemens, S.A. de C.V. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing complex inquiries, and resolving customer-facing problems in a timely and accurate...

  • Customer Support

    hace 6 meses


    Zapopan, México Oracle A tiempo completo

    **Customer Support - Senior Technical Support Analyst - SCM Fusion Cloud** **Detailed Description and Job Requirements** As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    OverviewAs a member of the Oracle Support organization, you will play a critical role in delivering exceptional support services to our customers.Key ResponsibilitiesResolve post-sales customer inquiries via phone and electronic means.Provide technical guidance and troubleshooting assistance for Electronic Support Services.Serve as a primary point of contact...

  • Quality Associate

    hace 7 meses


    Zapopan, México Elanco A tiempo completo

    Education : EQUIVALENTEXPERIENCE **At Elanco (NYSE: ELAN) - it all starts with animals!** **As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Oracle is seeking a Customer Support Specialist to join our global Service Desk team. This role requires remote, non-technical work on North America day shifts (5 days/week) with weekend rotation.Key Responsibilities:Act as the first point of contact for customers and triage their requestsTriage customer requests and engage technical teams and expertsCapture...


  • Zapopan, México Oracle A tiempo completo

    Career Level - IC2 - Responsible for providing customers with the guidance and support needed throughout the full life cycle of subscription to ensure successful and effective use of CX Application products (onboarding, provisioning, implementation, adoption, product updates, governance, cross-sell/up-sell and renew). _ - _Drive maximum adoption of Oracle...


  • Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

    4+ years of software development, or 5+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings - Strong communication skills and experience in...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...