Technical Support Specialist

hace 2 meses

Ciudad de México CDMX Webflow A tiempo completo

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.

We're looking for a Technical Support Associate to help us empower our customers to excel in their endeavors and to continuously enhance Webflow to its fullest potential.

**About the role**:

- Location: Remote-first (Mexico City)
- Full-time
- Permanent
- Mexico City (figures cited below are in MXN and pertain to workers in Mexico)
- [TBD]

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
- Reporting to one of the Managers for Technical Support

As a Technical Support Associate you'll
- Deliver consistently exceptional customer experiences to every Webflow user.
- Assist customers in support queues utilizing various tools such as Zendesk and Jira.
- Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
- Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

**About you**:
**Requirements**:

- Business-level fluency to read, write and speak in English**[**:

- Must live in Mexico City and/or the surrounding 16 boroughs

You'll thrive as a/an Technical Support Associate if you:

- One or two years working in technical support roles.
- Self-learning ability and quick adaptability to keep pace with evolving product features and new digital tools
- Deep understanding of Webflow products or similar web design tools.
- Proficiency in HTML, CSS, DNS, JavaScript, or advanced Webflow knowledge.
- Analytical and critical thinking skills for technical troubleshooting.
- Autonomous, creative, and supportive team player.
- Practices radical candor for clear communication and creative problem-solving.
- Have demonstrated written and verbal communication skills in the English language
- Advocate for others - customers and colleagues - and you want to build a career in customer support
- Experience working with Google Workspace, Slack, Zendesk and Confluence
- Must be able to work Wednesday - Sunday (off Monday + Tuesday)

**Our Core Behaviors**:

- **Obsess over customer experience.** We deeply understand _what_ we're building and _who_ we're building for and serving. We define the leading edge of what's possible in our industry and deliver the future for our customers
- **Move with heartfelt urgency.** We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
- **Say the hard thing with care.** Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don't sugarcoat things — and we do so with respect, maturity, and care
- **Make your mark.** We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a _team_ to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

**Benefits & wellness**:

- Equity ownership (RSUs) in a growing, privately-owned company.
- 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
- 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
- Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (whe

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Recooty A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo

    We are seeking a Technical Support Specialist to join our team at Hewlett Packard. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Job Summary:**We are looking for a highly motivated and organized individual who is passionate about technology and has excellent...

  • Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Ecolab A tiempo completo

    **Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Ecolab. This individual will provide technical support to our customers, troubleshoot and resolve basic service support challenges, and demonstrate a commitment to working in a safety-focused environment.**Key Responsibilities:**Provide technical support to...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completo

    Company OverviewSyncreon Consulting is a trusted business partner, committed to delivering exceptional value and return on investment for our clients. We possess strong understanding of client needs, and work closely with leading staffing trade associations, training, and research organizations to ensure knowledge of the latest industry trends and...

  • Technical Support Specialist for Financial Applications

    hace 3 semanas

    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Job OverviewWe have an exciting opportunity for a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing high-quality technical support and services to our clients.

  • Wipro Limited: Technical Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Wipro Limited A tiempo completo

    **Wipro Limited: Technical Support Specialist Role**We seek a skilled Enterprise IT Support Professional at Wipro Limited to join our team. As a Technical Support Specialist, you will perform a variety of duties to ensure the smooth operation of our IT systems.Provide technical support for Windows-based systems, including troubleshooting and resolving...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at JW Marriott Cancun Resort & Spa in Cancun, Mexico.As a key member of our IT department, you will be responsible for troubleshooting and repairing technical problems or issues related to computer hardware and peripheral equipment.You will provide technical guidance and...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Te Connectivity A tiempo completo

    About the RoleAs a Technical Support Specialist at TE Connectivity, you will play a vital part in ensuring the smooth operation of our IT systems. This is an exciting opportunity to join a dynamic team and take on new challenges every day.Job ResponsibilitiesThe successful candidate will be responsible for providing top-notch technical support to employees...

  • Automotive Technical Support Specialist

    hace 3 semanas

    Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    The Centralized Technical Assistance Center is seeking a highly skilled and experienced Automotive Technical Support Specialist to provide technical assistance to Ford and Lincoln Dealers from Canada and Fleet Customers from the United States of America.This role requires a deep understanding of the Vehicle Service Repair process and excellent customer...

  • Technical Support Specialist

    hace 6 meses

    Colonia Lomas de Chapultepec, México xperiencify.com A tiempo completo

    Technical Support Specialist We're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it. We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of: - Helping users identify and solve technical problems related to creating and...

  • Global Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Carrier A tiempo completo

    **Job Overview**We are seeking a highly skilled Global Technical Support Specialist to join our team at Carrier. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.**Estimated Salary: $60,000 - $80,000 per year****Responsibilities:**Execute multiple projects...

  • Customer Support Specialist

    hace 7 meses

    Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job OverviewZendesk is a leading customer service software company that empowers businesses to deliver exceptional support experiences. We are seeking a highly skilled Technical Support Specialist to join our team in Mexico City.About the RoleThis role will be responsible for providing technical support to our customers, troubleshooting complex issues, and...

  • IT Support Specialist

    hace 4 semanas

    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    Company Overview: Sybex Support Services Llc is a leading provider of IT support services, dedicated to delivering exceptional customer experiences.Salary: $60,000 - $80,000 per annum, depending on experience.Job Description: As an IT Support Specialist, you will be responsible for providing technical assistance to clients across various platforms, including...

  • Senior Technical Field Support Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México Nec Australia A tiempo completo

    OverviewNec Corporation seeks a skilled Senior Technical Field Support Specialist to join its Engineering & Science team. This hybrid role is based in Mexico City and requires both technical expertise and excellent communication skills.Job SummaryThis position involves providing technical support to customers, including commissioning, installing, and testing...

  • Technical Support Specialist for End User Computing

    hace 1 mes

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Are you looking for a challenging role where you can utilize your technical skills to provide top-notch support to our customers? Look no further! At Nuvit Service, we are seeking an experienced Technical Support Specialist for End User Computing to join our team.About the RoleThis is a fantastic opportunity to work with cutting-edge technologies and be part...

  • IT Service Desk Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México The Scotts Miracle-Gro Company A tiempo completo

    The Scotts Miracle-Gro Company is a dynamic and fast-paced organization, always on the lookout for innovative growth opportunities. As an IT Service Desk Technical Support Specialist, you will play a crucial role in providing frontline technical support to end-users.Our ideal candidate will have high school or equivalent diploma and 0-2 years of experience...

  • Associate Tech Support Specialist

    hace 4 días

    Ciudad de México Solera A tiempo completo

    Who We Are The Role The Associate Technical Support Specialist provides technical assistance to internal and external customers. This mid-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ABB. As a key member of our Sales Support team, you will be responsible for providing technical assistance and support to internal and external customers.About the RoleThis is a full-time position that reports directly to the Sales Support Manager - Customer Support....

  • Highly Skilled Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking a skilled professional to fill the role of Highly Skilled Technical Support Specialist.**Key Responsibilities:**We are looking for a highly skilled individual who can effectively communicate product value proposition and product line strategies to our customers. As a Technical Support Engineer, you will...