IT Support Specialist
hace 1 semana
Blend is a leading provider of cloud banking solutions, serving over 330 financial services firms worldwide. We're seeking a skilled IT Support Specialist to join our team in Mexico City.
Key Responsibilities- Provide primary level 1 and 2 support for all tickets, including basic troubleshooting for devices, office equipment, and software.
- Initial productivity app troubleshooting, with advanced troubleshooting assistance from engineering as needed.
- Basic support and Mac management within JAMF, as well as advanced troubleshooting for Windows, Linux, and other operating systems.
- Primary administration of Google Apps, including basic AWS troubleshooting and support.
- Project work and integration troubleshooting, as assigned by management.
- General documentation creation and management.
- Minimum 2-4 years' experience with Mac and PC technical support.
- Self-starter with excellent written and verbal communication skills in English.
- Experience in a corporate or enterprise-level environment, with a wide range of SaaS products, including Okta, Google Apps, Jira, Slack, and Jamf.
- Experience administering heterogeneous networks of OSX, Windows, and Linux.
- Ability to work and coordinate with a team, and adapt to an interrupt-driven environment.
- Relocation and sign-on bonuses (if applicable).
- Private medical insurance via Allianz.
- Blend contributions to Mexican social security.
- Prima (vacation bonus).
- Aguinaldo (Christmas bonus).
- Food voucher/meal allowance ($2,000 pesos/month).
- On-site parking.
- 12 weeks of maternity and paternity leave.
- Generous paid time off.
- 11 paid national holidays.
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