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Customer Success Professional
hace 1 mes
We are seeking a motivated Business Growth Specialist to be part of our global Customer Success team.
The successful candidate will serve a critical role to retain current business, identify and mitigate risk, and support the growth of key customers.
Key responsibilities include:
- Becoming a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide support needed to attain stated outcomes
- Delivering exceptional customer experience: ensure customers derive value from Clarivate products and services; work with colleagues to ensure swift issue resolution
- Overseeing customer training & implementing customer adoption strategies to maximize usage, satisfaction, and ROI
- Driving growth: secure existing business and identify expansion opportunities across the range of products and services offered by Clarivate
- Providing high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions
The ideal candidate will possess:
- 5 years of Customer Success or Account Management experience
- Fluency in English and Spanish
Prior experience in academic libraries, government, or higher education is strongly preferred.
We are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
