Customer Success Professional
hace 2 semanas
As a Customer Success Professional, you will play a vital role in driving retention and renewal of key accounts in Latin America. This is an exciting opportunity to bring your expertise in customer success management to a world-class company that is market-leading for both content and technology.
Your Responsibilities- Drive retention and renewal of all assigned accounts, ensuring proactive account management and timely delivery of contractual obligations.
- Understand customer needs and provide solutions that meet those needs, increasing customer satisfaction and loyalty.
- Provide expertise and support to resolve issues and improve customer experience.
- Identify opportunities for cross-sell and upsell, driving revenue growth and customer expansion.
- Collaborate closely with other departments such as Sales, Marketing, and Product Development to ensure alignment and effective communication.
- Lead projects and initiatives aimed at improving customer engagement, retention, and satisfaction.
- Collect feedback and insights to inform product development and improvement efforts.
- Monitor and report on KPIs related to customer success, including churn rate, net promoter score (NPS), and customer satisfaction.
We are looking for a highly skilled and motivated individual who has:
- Bachelor's degree in business administration, marketing, or a related field.
- 2+ years of experience in customer success management, sales, or account management.
- Strong problem-solving and analytical skills.
- Experience interacting with C-level corporate executives.
- Account Management and contract negotiation experience.
- Proficient in MS Office/Excel/Internet/Salesforce.com/Gainsight preferred.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to build strong relationships and establish trust with customers.
- Proven track record of achieving and exceeding targets and meeting deadlines.
- Proficiency in English and Spanish.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package, including hybrid work model, wellbeing programs, culture, learning & development opportunities, social impact initiatives, and purpose-driven work.
Join us and contribute to shaping the industries that move society forward.
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