Customer Success Professional

hace 3 semanas

Ciudad de México, Ciudad de México Infobip A tiempo completo

About the Role


We are seeking a highly skilled Customer Success Executive to join our team at Infobip. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their overall satisfaction and growth.


Key Responsibilities:



  • Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth.
  • Serve as a focal point of contact for all SaaS matters to maximize SaaS product adoption and platform usage.
  • Organize and orchestrate cross-functional resources to fulfill customer requirements and proactively engage to help customers achieve business success.
  • Communicate trending customer feedback and ideas to our Product SaaS organization.
  • Drive faster return on investment on Infobip SaaS solutions for customers.
  • Onboard additional users and business units by holding SaaS product demonstrations for customers.
  • Monitor and proactively resolve SaaS health risks of assigned accounts.
  • Maintain high customer satisfaction and ensure customers act as Infobip advocates.
  • In partnership with internal cross-functional teams, leverage relationships to identify and acquire SaaS cross-sell opportunities.
  • Assist in driving SaaS cross-sell opportunities with existing pure CPaaS customers.
  • Participate in SaaS product feature updates and product demonstrations post-purchase.
  • Ensure high SaaS renewal rates and meet quarterly retention, usage, adoption, and CSQL KPIs for assigned client base.

Requirements:



  • Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree.
  • Minimum years of experience in BB Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy, or Business Development.
  • Customer retention and growth experience.
  • Experience in dealing and presenting to C-Level.
  • Understanding of the customer journey.
  • Customer satisfaction-oriented.
  • Exceptional professional communication skills.
  • Strong administration, analytical, and organizational skills.
  • Strong networking and relationship-building skills.
  • Preferably experienced in SaaS industry.
  • Self-driven, able to work independently, and a good team player.
  • Excellent written and verbal communication skills in English.
  • Outstanding communication and negotiation skills towards clients, partners, and colleagues.

About Infobip


At Infobip, we believe in creating life-changing interactions between humans and online services. We're a global company with offices on six continents, and our platform is used by almost % of the population. We're looking for talented individuals who share our passion for innovation, creativity, and teamwork.


What We Offer:



  • Awesome clients – We serve and partner with leading mobile operators, OTTs, brands, banks, social networks, aggregators, and more.
  • Opportunity to work with the world's leading companies and impact how they communicate with their users.
  • Learn as you grow – We invest heavily in employee learning and development, with a fantastic onboarding program, internal education, education resources, e-learning, and external educations.
  • Connect globally – Work with people from all over the world, and enjoy a balanced lifestyle with competitive salary, team taking care of equipment needs, team building, and other organized activities.

Language: English

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