Technical Account Manager

hace 5 días

Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo
About the Role

Cisco Systems, Inc. is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing proactive support to our premium customers, ensuring their network and cloud infrastructure is running smoothly and efficiently.

Key Responsibilities:

  • Provide expert-level support to our premium customers, resolving complex technical issues and optimizing their network and cloud infrastructure.
  • Work closely with our 24x7 support team to ensure seamless support to our customers, following a follow-the-sun model.
  • Establish and maintain highly collaborative relationships with our customers, understanding their business needs and providing tailored solutions.
  • Collaborate with our Sales and Engineering teams to address product issues, identify workarounds, and develop solutions.
  • Assume the role of escalation manager when needed, ensuring timely communication to all stakeholders for escalated issues with high-impact or strategic visibility.
  • Measure and continually improve the customer experience, ensuring a great experience in all team interactions.

Requirements:

  • At least 5-7 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization.
  • At least 5-7 years of working directly with customers, within a technology company.
  • Bachelor's degree in Computer Science or a related field, or equivalent working experience.
  • Expert understanding of network and application protocols, with Cisco/Juniper certification strongly preferred.
  • Experience with Cloud/SaaS software products is highly desirable.
  • Strong understanding of ISP, CDN, and cloud service provider networks.
  • Strong understanding of web technologies and VoIP applications.
  • Hands-on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox.
  • Hands-on experience with container administration tools such as Docker and Kubernetes.
  • Working knowledge in security, authentication, permissions, SSO.
  • Experience in administering Linux-based operating systems.
  • Passionate about enabling a consistently excellent customer experience.
  • Excellent verbal and written communication skills.
  • The ability to work effectively in a remote or virtual team environment.
  • Excellent presentation skills coupled with a strong leadership presence.
  • Excellent time & project management skills, with a focus on delivery.
  • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends.

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support and guidance to our customers in the LATAM Region.Key ResponsibilitiesCollect, analyze, and provide recommendations on configuration information to ensure optimal network...

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support and guidance to our customers in the LATAM Region.Key ResponsibilitiesCollect, analyze, and provide recommendations on configuration information to ensure optimal network...

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Rappi A tiempo completo

    About RappiRappi is a leading technology company in Latin America, revolutionizing the way people live, work, and interact with each other. We are a team of innovators, entrepreneurs, and problem-solvers who are passionate about making a difference in the world.Job DescriptionWe are seeking a highly skilled and experienced Technical Account Manager to join...

  • Senior Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Account Manager to join our team in the enterprise segment. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our enterprise customers, providing technical expertise and guidance to help them achieve their business goals.Key...

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Legion A tiempo completo

    Job Description**About the Role**We are seeking a highly skilled Technical Account Manager to join our team at Legion. As a Technical Account Manager, you will be responsible for building strong relationships with our customers, understanding their technical needs, and providing expert guidance and support to ensure their success with our workforce...

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Hotelbeds A tiempo completo

    About UsHotelbeds is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience.Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel...

  • Technical Account Manager Google Cloud Consulting

    hace 4 semanas

    Ciudad de México, Ciudad de México timesjobs A tiempo completo

    Technical Account Manager, Google Cloud ConsultingLocation: Mexico City, CDMX, MexicMinimum qualifications:Bachelors degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation...

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Zendesk. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their goals.Key ResponsibilitiesEstablish...

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Hbx Group A tiempo completo

    About Us:Hbx Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel...

  • Technical Account Manager Lead II Google Cloud Consulting

    hace 4 semanas

    Ciudad de México, Ciudad de México timesjobs A tiempo completo

    # Job Title: Technical Account Manager Lead II, Google Cloud Consulting Location: Mexico City, CDMX, Mexico#### Minimum Qualifications: Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. 10 years of experience in a customerfacing role working with stakeholders to architect, develop, or maintain...

  • Technical Account Manager Mexico City

    hace 5 días

    Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Cisco ThousandEyes. As a key member of our customer success organization, you will be responsible for delivering exceptional support and solutions to our premium support accounts.Key ResponsibilitiesProactive Support: Provide timely and effective support to our...

  • Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México VASS MEXICO A tiempo completo

    About the RoleWe are seeking a highly skilled and results-driven Account Manager to join our team at VASS MEXICO. As an Account Manager, you will be responsible for managing and growing a portfolio of clients, ensuring their satisfaction, and promoting the continued use of our products and services.Key Responsibilities:Strategic Client Management: Develop...

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    About This RoleWe are seeking a highly experienced Technical Account Manager to join our team at Qualtrics. As a Technical Account Manager, you will play a critical role in providing white-glove support to our largest customers, helping them to execute technical revisions to meet their technical needs and ensure optimal utilization and impact of our...

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support to our customers through our Forticare Platform.Key ResponsibilitiesProvide technical support to customers through the Forticare PlatformCollect, analyze, and provide...

  • Senior Technical Solutions Manager

    hace 5 días

    Ciudad de México, Ciudad de México oilandgas A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Solutions Manager to join our team at oilandgas. As a key member of our organization, you will be responsible for providing technical solutions for Honeywell Experion, TPS/TPN, FDM, virtualization, security systems, and third-party systems to our Proposal and Estimation team.Key ResponsibilitiesWork...

  • Technical Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Zendesk, Inc. As a Technical Account Manager, you will play a critical role in driving customer success and growth for our enterprise clients.Key ResponsibilitiesEstablish Strategic RelationshipsBuild and maintain strong relationships with our customers' CX teams,...

  • Technical Account Manager, ES-GTSS-LATAM, ES

    hace 4 días

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for providing exceptional support to our Enterprise customers, helping them to gain the best value and service from our cloud services.Key ResponsibilitiesCustomer Support: Provide timely and effective...

  • Technical Account Manager, ES-GTSS-LATAM, ES

    hace 5 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Account Manager to join our team at Amazon Web Services Mexico S. de R.L. de C.V. as a Strategic Customer Advocate, Cloud Solutions Expert, Enterprise Support Specialist. This is a unique opportunity to work with our largest and fastest-growing customers, helping them to achieve the...

  • Technical Customer Success Manager

    hace 5 días

    Ciudad de México, Ciudad de México Endeavor A tiempo completo

    About the Role:As a seasoned Technical Customer Success Manager at Endeavor, you will be a key partner to our sales, support, product, and engineering teams in delivering an exceptional customer experience. You will serve as a trusted technical advisor to our mid-market customers, strategically engaging with them to drive onboarding, product adoption, and...

  • Account Manager

    hace 5 días

    Ciudad de México, Ciudad de México Dupont A tiempo completo

    Job SummaryWe are seeking a highly motivated and results-driven Account Manager to join our team at DuPont. As an Account Manager, you will be responsible for developing and executing key account strategies, managing customer relationships, and driving growth at existing and new strategic end-users.Key Responsibilities:Develop and lead execution of key...