Technical Account Manager, ES-GTSS-LATAM, ES

hace 4 días

Ciudad de México, Ciudad de México Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for providing exceptional support to our Enterprise customers, helping them to gain the best value and service from our cloud services.

Key Responsibilities
  1. Customer Support: Provide timely and effective support to resolve inquiries from Enterprise customers regarding our cloud services or infrastructure.
  2. Operational Performance: Complete analysis and present periodic reviews of operational performance to customers, ensuring their AWS environments remain operationally healthy while reducing cost and complexity.
  3. Relationship Building: Foster trusting relationships with customers, understanding their business needs and technical challenges, and help them achieve the greatest value from our cloud services.
  4. Technical Leadership: Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
About the Team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. Our team interacts with leading companies and believes that world-class support is critical to customer success.

Requirements
  1. Technical Expertise: 2+ years of hands-on experience with operational parameters and troubleshooting for one of the following: infrastructure, systems administration, networking, DevOps, compute, storage, database, big data and analytics, application-level services, serverless, or applications development in a distributed systems environment.
  2. Education: Bachelor's degree in computer science, engineering, math, or related discipline required, or equivalent work experience or 4+ years.
  3. Communication Skills: Able to communicate effectively in English, within technical and business settings.
Preferred Qualifications
  1. Software Design or Development: Experience in software design or development, content distribution, scripting/automation, database architecture, IP networking, IT security, big data/Hadoop/Spark, operations management, or service-oriented architecture.
  2. External Enterprise Customer-Facing Experience: External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
  3. 24x7 Operational Services: Experience in a 24x7 operational services or support environment.
  4. AWS Services: Experience with AWS services and/or other offerings.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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