Technical Account Manager

hace 6 días

Ciudad de México, Ciudad de México Fortinet A tiempo completo

Job Summary

We are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support to our customers through our Forticare Platform.

Key Responsibilities

  • Provide technical support to customers through the Forticare Platform
  • Collect, analyze, and provide recommendations for configuration information
  • Collect and analyze customer network information
  • Recommend actions based on analysis
  • Assist with installation and configuration using service points
  • Reproduce customer environments on lab equipment
  • Follow up on technical cases and manage customer expectations until closure
  • Conduct weekly status conference calls with customers to report on open issues
  • Conduct Quarterly Service Reports (QSR)
  • Provide direct technical email and phone support to customers in the LATAM Region
  • Develop best practice deployment and troubleshooting methodology documentation
  • Analyze support requests and complete requests for information and documentation

Qualifications

  • Bachelor's degree in Computer Science, Electronics, or Telecommunications from a recognized university
  • Citizenship or legal residency in the hiring country with a valid working visa
  • Must currently reside in the hiring country and be able to attend office meetings
  • At least 5 years of experience in design, installation, and/or operation of network security solutions, including experience with firewalls, VPNs, IDP/IPS, antivirus gateways, web content filtering, anti-spam, vulnerability managers, database security, and VoIP security
  • Experience as an operating systems administrator, either Microsoft Windows Server or UNIX flavors/variants
  • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, digital certificates/PKI
  • Experience designing and/or operating/maintaining wireless networking in a secure way
  • At least 2 product certifications in networking, firewalls, VPNs, IPS, antivirus, anti-spam, URL filtering, or vulnerability managers, from Fortinet or other competitor products
  • At least 2 years of experience in engineering post-sales activities, including technical meetings, proof-of-concepts, technical trainings, product sizing, solution design, assisting, and professional services
  • An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus

Knowledge, Skills, and Abilities

  • Strong oral and written communication skills in English, Spanish, and Portuguese is a plus
  • In-depth technical knowledge of computer networks and Internet security
  • Clear understanding of the engineering role within the technology-sales process
  • Strong understanding of common TCP/IP service protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH
  • Strong understanding of technologies and protocols such as PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5
  • Strong analytical skills, oriented to details
  • Ability to be autodidact and learn new knowledge areas on their own
  • Proven track record as a problem solver
  • Highly organized, capable of working and multi-tasking across multiple projects
  • Self-motivated, with ability to work without direct supervision
  • Adaptable and flexible, operating in a fast-paced, dynamic environment
  • Ability to speak Portuguese is a plus
  • Demonstrated experience working on distributed teams is a plus
  • Deep understanding of database solutions and database security systems is a plus
  • Deep understanding of VoIP solutions and VoIP security systems is a plus

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support and guidance to our customers in the LATAM Region.Key ResponsibilitiesCollect, analyze, and provide recommendations on configuration information to ensure optimal network...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing technical support and guidance to our customers in the LATAM Region.Key ResponsibilitiesCollect, analyze, and provide recommendations on configuration information to ensure optimal network...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Rappi A tiempo completo

    About RappiRappi is a leading technology company in Latin America, revolutionizing the way people live, work, and interact with each other. We are a team of innovators, entrepreneurs, and problem-solvers who are passionate about making a difference in the world.Job DescriptionWe are seeking a highly skilled and experienced Technical Account Manager to join...

  • Senior Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Account Manager to join our team in the enterprise segment. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our enterprise customers, providing technical expertise and guidance to help them achieve their business goals.Key...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Legion A tiempo completo

    Job Description**About the Role**We are seeking a highly skilled Technical Account Manager to join our team at Legion. As a Technical Account Manager, you will be responsible for building strong relationships with our customers, understanding their technical needs, and providing expert guidance and support to ensure their success with our workforce...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Hotelbeds A tiempo completo

    About UsHotelbeds is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience.Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel...

  • Technical Account Manager Google Cloud Consulting

    hace 4 semanas

    Ciudad de México, Ciudad de México timesjobs A tiempo completo

    Technical Account Manager, Google Cloud ConsultingLocation: Mexico City, CDMX, MexicMinimum qualifications:Bachelors degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Zendesk. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing strategic guidance to help them achieve their goals.Key ResponsibilitiesEstablish...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Hbx Group A tiempo completo

    About Us:Hbx Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel...

  • Technical Account Manager Lead II Google Cloud Consulting

    hace 4 semanas

    Ciudad de México, Ciudad de México timesjobs A tiempo completo

    # Job Title: Technical Account Manager Lead II, Google Cloud Consulting Location: Mexico City, CDMX, Mexico#### Minimum Qualifications: Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. 10 years of experience in a customerfacing role working with stakeholders to architect, develop, or maintain...

  • Technical Account Manager Mexico City

    hace 6 días

    Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Cisco ThousandEyes. As a key member of our customer success organization, you will be responsible for delivering exceptional support and solutions to our premium support accounts.Key ResponsibilitiesProactive Support: Provide timely and effective support to our...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    About the RoleCisco Systems, Inc. is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing proactive support to our premium customers, ensuring their network and cloud infrastructure is running smoothly and efficiently.Key Responsibilities:Provide expert-level support to our...

  • Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México VASS MEXICO A tiempo completo

    About the RoleWe are seeking a highly skilled and results-driven Account Manager to join our team at VASS MEXICO. As an Account Manager, you will be responsible for managing and growing a portfolio of clients, ensuring their satisfaction, and promoting the continued use of our products and services.Key Responsibilities:Strategic Client Management: Develop...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Qualtrics A tiempo completo

    About This RoleWe are seeking a highly experienced Technical Account Manager to join our team at Qualtrics. As a Technical Account Manager, you will play a critical role in providing white-glove support to our largest customers, helping them to execute technical revisions to meet their technical needs and ensure optimal utilization and impact of our...

  • Senior Technical Solutions Manager

    hace 6 días

    Ciudad de México, Ciudad de México oilandgas A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Solutions Manager to join our team at oilandgas. As a key member of our organization, you will be responsible for providing technical solutions for Honeywell Experion, TPS/TPN, FDM, virtualization, security systems, and third-party systems to our Proposal and Estimation team.Key ResponsibilitiesWork...

  • Technical Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Zendesk, Inc. As a Technical Account Manager, you will play a critical role in driving customer success and growth for our enterprise clients.Key ResponsibilitiesEstablish Strategic RelationshipsBuild and maintain strong relationships with our customers' CX teams,...

  • Technical Account Manager, ES-GTSS-LATAM, ES

    hace 4 días

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for providing exceptional support to our Enterprise customers, helping them to gain the best value and service from our cloud services.Key ResponsibilitiesCustomer Support: Provide timely and effective...

  • Technical Account Manager, ES-GTSS-LATAM, ES

    hace 5 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Account Manager to join our team at Amazon Web Services Mexico S. de R.L. de C.V. as a Strategic Customer Advocate, Cloud Solutions Expert, Enterprise Support Specialist. This is a unique opportunity to work with our largest and fastest-growing customers, helping them to achieve the...

  • Technical Customer Success Manager

    hace 6 días

    Ciudad de México, Ciudad de México Endeavor A tiempo completo

    About the Role:As a seasoned Technical Customer Success Manager at Endeavor, you will be a key partner to our sales, support, product, and engineering teams in delivering an exceptional customer experience. You will serve as a trusted technical advisor to our mid-market customers, strategically engaging with them to drive onboarding, product adoption, and...

  • Account Manager

    hace 6 días

    Ciudad de México, Ciudad de México Dupont A tiempo completo

    Job SummaryWe are seeking a highly motivated and results-driven Account Manager to join our team at DuPont. As an Account Manager, you will be responsible for developing and executing key account strategies, managing customer relationships, and driving growth at existing and new strategic end-users.Key Responsibilities:Develop and lead execution of key...