Customer Experience Specialist
hace 1 día
We are seeking a highly skilled and experienced professional to join our team as a Customer Care Lead Specialist. This role will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment across all channels.
Key Responsibilities- Customer Pull-In Requests:
• Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer, making decisions on behalf of the customer, and teaching others to do the same.
• Facilitate the approval of more complex, project-level business opportunity requests prior to order entry, seeking problem solutions that ensure orders are won.
• Facilitate the approval of more complex, project-level customer pull-in requests for open orders.
• Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.
• Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required.
• Proactive ownership at production level for commitments.
• Proactively review and ensure system visibility of all team commitments both internally and externally.
• Ensure team is proactively communicating with support partners when commitments will be missed.
• Serve as first point of escalation for internal partners.
• Communicate team needs and potential solutions to leadership.
• Teach, mentor, support others in their journey to effectively achieving the above.
This role requires a strong understanding of customer needs and expectations, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will be a strategic thinker with a customer-centric approach, able to analyze complex problems and develop effective solutions.
What We OfferAs a Customer Care Lead Specialist at Acuity Brands, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to the success of our organization.
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