Customer Experience Specialist

hace 1 día


Valle de Chalco Solidaridad, México Acuity Brands A tiempo completo
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Care Lead Specialist. This role will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment across all channels.

Key Responsibilities
  1. Customer Pull-In Requests:

    • Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer, making decisions on behalf of the customer, and teaching others to do the same.

    • Facilitate the approval of more complex, project-level business opportunity requests prior to order entry, seeking problem solutions that ensure orders are won.

    • Facilitate the approval of more complex, project-level customer pull-in requests for open orders.

    • Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.

    • Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required.

    • Proactive ownership at production level for commitments.

    • Proactively review and ensure system visibility of all team commitments both internally and externally.

    • Ensure team is proactively communicating with support partners when commitments will be missed.

    • Serve as first point of escalation for internal partners.

    • Communicate team needs and potential solutions to leadership.

    • Teach, mentor, support others in their journey to effectively achieving the above.
Requirements

This role requires a strong understanding of customer needs and expectations, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will be a strategic thinker with a customer-centric approach, able to analyze complex problems and develop effective solutions.

What We Offer

As a Customer Care Lead Specialist at Acuity Brands, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to the success of our organization.



  • Valle de Chalco Solidaridad, México Acuity Brands A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Care Lead Specialist. This role will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment across all channels.Key ResponsibilitiesCustomer Pull-In Requests:• Represent the...


  • Valle de Chalco Solidaridad, México Nike A tiempo completo

    Qui sommes-nous?Nike Mexico recrute un Spécialiste en Expérience Client qui apporte une expérience digitale et commerciale pour construire l'équipe d'expérience client de Nike au Mexique. Cette personne sera un agent de changement clé dans les plans d'accélération de la croissance digitale de Nike et apportera une variété...


  • Naucalpan de Juárez, México Ford De México A tiempo completo

    Job Summary:Ford De México is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our support team, you will be responsible for providing regional support for parts service and customer experience needs.Key Responsibilities:Support customer experience initiatives and projectsProvide analytical support for customer...


  • Ciudad de México, Ciudad de México oilandgas A tiempo completo

    Unlock Your Potential in Customer ExperienceAs a Customer Experience Specialist at oilandgas, you will be the primary point of contact for a portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to customer inquiries regarding order status, resolve issues, and communicate with internal departments to deliver...


  • Ciudad de México, Ciudad de México TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.We pride ourselves on our People First culture, which has enabled us to...


  • Ciudad de México, Ciudad de México SPX FLOW A tiempo completo

    Job Title: Customer Experience SpecialistAt SPX FLOW, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Commercial Operations department, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide timely and effective support to...


  • Valle de Chalco Solidaridad, México Acuity Brands A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Care Lead Specialist to join our team at Acuity Brands. As a key member of our customer-facing team, you will be responsible for providing exceptional internal processing and backlog management support to ensure seamless order fulfillment.Key ResponsibilitiesCustomer Pull-In...


  • Valle de Chalco Solidaridad, México TaskUs A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including software development, e-commerce, gaming,...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our GSC Hub team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless onboarding experience and resolving any issues that may arise.Key ResponsibilitiesProvide email support to clients, resolving...


  • Ciudad de México, Ciudad de México Damco Spain SL A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Specialist to join our team at Damco Spain SL. As a key member of our Global Service Center, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Experience Ownership: Own and manage the customer...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the Role:We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Specialist. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless logistics operations.Key Responsibilities:Provide best-in-class customer service experience through...


  • Ciudad de México, Ciudad de México Rockwell Automation A tiempo completo

    Job SummaryWe are seeking a highly skilled and motivated Customer Experience Specialist to join our team at Rockwell Automation. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and resolving issues to meet the urgent demands of our customers.Key ResponsibilitiesFacilitate equipment returns,...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Specialist to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for delivering exceptional customer service and ensuring seamless logistics operations.Key Responsibilities:Customer Experience: Own and manage the customer experience,...


  • Naucalpan de Juárez, México Ford Motor Company A tiempo completo

    {"**Job Summary**": "We are seeking a highly skilled Customer Experience Specialist to join our team at Ford Motor Company. In this role, you will be responsible for driving Best-In-Class customer experience at Ford Dealers within a designated region.**Key Responsibilities:**- Analyze and identify areas of opportunity using data, with the ability to...


  • Ciudad de México, Ciudad de México Revolut A tiempo completo

    {"title": "Customer Support Specialist", "description": "About the RoleWe're looking for a talented individual to join our Customer Support Team as a Support Specialist. As a key member of our team, you'll be responsible for providing exceptional customer service to our global customer base.Our ideal candidate is a fast-acting problem solver with excellent...


  • Ciudad de México, Ciudad de México Outreach A tiempo completo

    About Our TeamWe are a dynamic team at Outreach, seeking a skilled Provisioning Specialist to join our Finance department. If you are detail-oriented, enjoy a fast-paced environment, and thrive in a setting where you can learn and grow, we encourage you to apply.The RoleAs a Provisioning Specialist, you will be responsible for configuring customer instances...


  • Ciudad de México, Ciudad de México Revolut A tiempo completo

    About the RoleWe're seeking a highly skilled and customer-focused individual to join our Customer Support Team as a Support Specialist. As a key member of our global support team, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and collaborating with cross-functional teams to drive customer satisfaction.Key...


  • Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** The Customer Experience Program Specialist will be responsible for executing and monitoring our Eaters and Couriers experience and support strategy in LATAM. They will analyze, create, recommend, and manage operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be...


  • Ciudad de México, CDMX SPX FLOW A tiempo completo

    Based in Charlotte, North Carolina, SPX FLOW, Inc. (NYSE: FLOW) innovates with customers to help feed and enhance the world by designing, delivering and servicing high value solutions at the heart of growing and sustaining our diverse communities. The company's product offering is concentrated in rotating, actuating and hydraulic technologies, as well as...


  • Ciudad de México, Ciudad de México Uber A tiempo completo

    About the RoleThe Customer Experience Program Specialist will be responsible for executing and monitoring our Eaters and Couriers experience and support strategy in LATAM. They will analyze, create, recommend, and manage operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be responsible...