Technical Support Specialist

hace 7 días

Ciudad de México, Ciudad de México SoftwareONE Deutschland GmbH A tiempo completo
About SoftwareONE

At SoftwareONE, we believe that success is not just about individual achievements, but about the collective impact we make on our customers, colleagues, and the industry as a whole. Our team of experts is passionate about delivering exceptional customer experiences and driving business results.

We are a leading global provider of end-to-end software and cloud technology solutions, with a strong presence in Switzerland and across Europe. Our 8,700 employees support over 65,000 customers in their digital transformation journeys, empowering them to thrive in a rapidly changing world.

A Career Opportunity as a Support Analyst

We are seeking an experienced Technical Support Specialist to join our team in Germany. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, ensuring seamless operations, and contributing to the growth and development of our organization.

About the Job

This is a full-time position with a competitive salary package, including a base salary of approximately €45,000 per annum, plus benefits such as health insurance, disability payment, and an economic incentive program for employee referrals. Additionally, you will have access to professional development opportunities, a dynamic work environment, and a chance to work with cutting-edge technologies.

Key Responsibilities
  • Provide timely and effective solutions to customer requests and issues.
  • Lead and resolve incidents and requests across various operational areas.
  • D diagnose and fix complex technical issues, advancing as needed while following defined procedures.
  • Work closely with teams from different functions to ensure operational issues are addressed promptly and efficiently.
  • Maintain and support hardware and software infrastructure to ensure optimal performance.
Requirements and Qualifications

To succeed in this role, you will need:

  • A degree in Systems Engineering, Electronic Engineering, Software Engineering, or a related field.
  • Demonstrable experience in providing on-site support as a support analyst in a similar IT environment.
  • Strong knowledge of operational workflows and support procedures.
Skills and Qualifications

You will require:

  • Expertise in equipment maintenance, both at the hardware and software levels, including printers, VPN, and technical diagnostics.
  • Experience with management tools, equipment support, and incident management software.
  • Strong problem-solving abilities and the ability to manage multiple tasks simultaneously.
  • Outstanding communication skills and the ability to effectively communicate with different teams and users.
Benefits and Perks
  • A thoughtful culture with lived values for an appreciative and encouraging work environment.
  • Opportunity to develop your potential in a personalized way and according to your objectives within the role.
  • Health policy for you and preferential rate for your family.
  • 100% disability payment.
  • Economic incentive program for employee referrals for active positions.
  • You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits, and special agreements with allied brands.
How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you

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